How is a consumer supposed to test games in a bundle if games in a bundle can't be refunded individually?

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The nubinator 19 Jul @ 1:50pm

Second time or so Im trying to refund something something on steam and first time it got denied. In 20 years.

Feels a bit bad bruh, no big deal, no big sum, Im not gonna cry over spilled milk.

But I imagine I would if I had bought a huge bundle like for 100 dollars, tried a few games in it and seen that most or some dont work for me only to be denied the purchase because combined I played more than 2 hours.

That means if you buy a bundle of 10 games and play each for 20 minutes you're already out of luck. Bare minimum there to even be able to boot a game and see the basics in some cases.

Is this fair?

I understand some people might abuse the system and like buy bundles because they only want one game in them or something like that. But that should be penalized with an increasingly small discount the more you want to refund.

Kinda shocked to hear its like this.

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Showing 1-15 of 34 comments

Mr. Smiles 19 Jul @ 1:53pm

The refund system does not exist to demo games.

Do your due diligence as a consumer and research beforehand.

Crazy Tiger 19 Jul @ 1:53pm

The refund policy isn't there as a substitute for demoing. You're supposed to do your research beforehand, like with any other product.

So, yes, it's fair.

Leonardo Da Pinchi 19 Jul @ 1:54pm

Originally posted by The nubinator:
How is a consumer supposed to test games

That's the secret. You're not.

The nubinator 19 Jul @ 1:54pm

What is it there for if not demoing?

God btw I have you both on block, you replied instantly, you always do to these types of threads. Sometimes I wonder if you live on these forums :P Its always in support of corporate policy to, its weird. Who are you folks :D'

edit: I have all three of you blocked acutally. Amazing. If I ever do a podcast or youtube show would any of you want to participate to like explain why you post and do what you do? :P Seriously question

PS: I Just use the block function to kinda figure out what people are hard to talk to, I still sometimes reply and stuff like I do now.

Last edited by The nubinator; 19 Jul @ 1:56pm

Leonardo Da Pinchi 19 Jul @ 1:55pm

Originally posted by The nubinator:
What is it there for if not demoing?

God btw I have you both on block, you replied instantly, you always do to these types of threads. Sometimes I wonder if you live on these forums :P Its always in support of corporate policy to, its weird. Who are you folks :D

Ad hominem doesn't change the fact that the refund policy isn't there to demo/test games.

Crazy Tiger 19 Jul @ 1:56pm

Originally posted by The nubinator:
What is it there for if not demoing?

Like any other refund policy it's there as a failsafe in case the product is defective. That you get 2 hours to "test" a game, is a bonus and a courtesy.

Would you prefer it if Valve followed the laws and did 0 playtime, as is the requirement by law?

Mr. Smiles 19 Jul @ 1:57pm

Originally posted by The nubinator:
What is it there for if not demoing?

God btw I have you both on block, you replied instantly, you always do to these types of threads. Sometimes I wonder if you live on these forums :P Its always in support of corporate policy to, its weird. Who are you folks :D

Good to know, but it's irrelevant, I am just a user like you, but unlike you, I know my rights as a consumer.

Either way, the refund system is for determining if the game even runs on your PC, which makes 2 hours more than long enough.

Thanks for clicking "show post", btw.

The nubinator 19 Jul @ 1:58pm

Originally posted by Crazy Tiger:
Originally posted by The nubinator:
What is it there for if not demoing?
Like any other refund policy it's there as a failsafe in case the product is defective. That you get 2 hours to "test" a game, is a bonus and a courtesy.

Would you prefer it if Valve followed the laws and did 0 playtime, as is the requirement by law?

Nop. In Sweden for example the policy we have is "öppet köp". Literally to test out the product, 14 days, no questions asked, return product if not suited for you. For example it can be defective for YOU because let¨s say you buy the wrong charger or something so you return it. It has to be in perfect condition though. So it works differently in different countries. FYI. I think Steam also has to follow EU law for example so probably similar EU=Sweden.

The nubinator 19 Jul @ 1:59pm

Originally posted by Mr. Smiles:
Originally posted by The nubinator:
What is it there for if not demoing?

God btw I have you both on block, you replied instantly, you always do to these types of threads. Sometimes I wonder if you live on these forums :P Its always in support of corporate policy to, its weird. Who are you folks :D
Good to know, but it's irrelevant, I am just a user like you, but unlike you, I know my rights as a consumer.

Either way, the refund system is for determining if the game even runs on your PC, which makes 2 hours more than long enough.

Thanks for clicking "show post", btw.

It's just weird how all three of you replied instantly. Id like to know more :D Im so curious. But what ever.

Mr. Smiles 19 Jul @ 2:00pm

Originally posted by The nubinator:
Originally posted by Crazy Tiger:
Like any other refund policy it's there as a failsafe in case the product is defective. That you get 2 hours to "test" a game, is a bonus and a courtesy.

Would you prefer it if Valve followed the laws and did 0 playtime, as is the requirement by law?

Nop. In Sweden for example the policy we have is "öppet köp". Literally to test out the product, 14 days, no questions asked, return product if not suited for you. For example it can be defective for YOU because let¨s say you buy the wrong charger or something so you return it. It has to be in perfect condition though. So it works differently in different countries. FYI. I think Steam also has to follow EU law for example so probably similar EU=Sweden.

You should read the part about digital goods...

#10

Mr. Smiles 19 Jul @ 2:01pm

Originally posted by The nubinator:
Originally posted by Mr. Smiles:
Good to know, but it's irrelevant, I am just a user like you, but unlike you, I know my rights as a consumer.

Either way, the refund system is for determining if the game even runs on your PC, which makes 2 hours more than long enough.

Thanks for clicking "show post", btw.

It's just weird how all three of you replied instantly. Id like to know more :D Im so curious. But what ever.

I'm just wasting time here while the DE crew wastes my time on their tennocon giveaways. Once they start the actual reveals, I'm gone.

Last edited by Mr. Smiles; 19 Jul @ 2:01pm

#11

The nubinator 19 Jul @ 2:02pm

Originally posted by Mr. Smiles:
Originally posted by The nubinator:

Nop. In Sweden for example the policy we have is "öppet köp". Literally to test out the product, 14 days, no questions asked, return product if not suited for you. For example it can be defective for YOU because let¨s say you buy the wrong charger or something so you return it. It has to be in perfect condition though. So it works differently in different countries. FYI. I think Steam also has to follow EU law for example so probably similar EU=Sweden.
You should read the part about digital goods...

He said "like any other goods". Anyway my impression was that Steam always offered this to test the game out, thats why you get 2 hours to test it. Right? No questions asked :D

None of your points really adress the bundle issue though. :P But this is probably the reason I have you blocked, since you constantly argue in a weird way.

#12

Mr. Smiles 19 Jul @ 2:04pm

Originally posted by The nubinator:
Originally posted by Mr. Smiles:
You should read the part about digital goods...

He said "like any other goods". Anyway my impression was that Steam always offered this to test the game out, thats why you get 2 hours to test it. Right? No questions asked :D

None of your points really adress the bundle issue though. :P But this is probably the reason I have you blocked, since you constantly argue in a weird way.

As far as the bundle, if it is refundable, you refund the whole bundle, so if any of the games do not meet the refund criteria, you don't get a refund.

Also, you CAN efund for any reason, despite it not being the intent of the system. Refund too often? They'll warn you a couple times then remove your ability to refund, permanently.

Last edited by Mr. Smiles; 19 Jul @ 2:05pm

#13

Crazy Tiger 19 Jul @ 2:07pm

Originally posted by The nubinator:
Originally posted by Crazy Tiger:
Like any other refund policy it's there as a failsafe in case the product is defective. That you get 2 hours to "test" a game, is a bonus and a courtesy.

Would you prefer it if Valve followed the laws and did 0 playtime, as is the requirement by law?

Nop. In Sweden for example the policy we have is "öppet köp". Literally to test out the product, 14 days, no questions asked, return product if not suited for you. For example it can be defective for YOU because let¨s say you buy the wrong charger or something so you return it. It has to be in perfect condition though. So it works differently in different countries. FYI. I think Steam also has to follow EU law for example so probably similar EU=Sweden.

And in the EU there is the Right to Withdrawal when it comes to digital goods like these games. The second you download the game, you're technically out of a courtesy refund. Luckily, Valve adds 2 hours, but they're not required by EU directives.

What you describe is for physical goods sold in digital shops. Steam, or the other digital game stores, does not fall under that.

#14

The nubinator 19 Jul @ 2:08pm

Originally posted by Mr. Smiles:
Originally posted by The nubinator:

He said "like any other goods". Anyway my impression was that Steam always offered this to test the game out, thats why you get 2 hours to test it. Right? No questions asked :D

None of your points really adress the bundle issue though. :P But this is probably the reason I have you blocked, since you constantly argue in a weird way.
As far as the bundle, if it is refundable, you refund the whole bundle, so if any of the games do not meet the refund criteria, you don't get a refund.

Also, you CAN efund for any reason, despite it not being the intent of the system. Refund too often? They'll warn you a couple times then remove your ability to refund, permanently.

Yeah but that's my point. You can't test the games (even if you're testing if they are "faulty" or what ever) if the bundle is 10 or more games or something you can only spend some 12 minutes or so each. You should be able to get 2 hours each per game if thats what they find reasonable for it. And you should IMO be able to refund each product individually.

So say you buy a bundle of 4 games that are chronologically linked. And you play through 1 but reach 2 and it doesnt work or what ever, even if you have 10 hours in 1 you should be able to refund 2. Some sort of penalty should apply on the discount tho, no?

Last edited by The nubinator; 19 Jul @ 2:08pm

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Date Posted: 19 Jul @ 1:50pm

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