Steam Support Sucks :: Steam Discussions

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76561199793411145 24 Jul @ 9:24am

Steam Support Sucks

I was banned from the CS2 discussions for 3 days over something I posted as being "Off Topic". I reported it as being falsely reported, and it would be pretty easy to tell if Valves customer support wasn't all AI. My biggest issue is that every single time that I address an Issue like this to "Customer Support" I get a pre generated AI response. Is there a way to actually get in touch with a real person at Valve?

Last edited by Bubbles; 24 Jul @ 10:43am

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Showing 1-15 of 17 comments

King of Games 24 Jul @ 9:25am

yup

76561199793411145 24 Jul @ 10:45am

Originally posted by King of Games:
yup

How? I have tried E-Mailing them and that is AI as well, not an actual person

King of Games 24 Jul @ 10:46am

Originally posted by Bubbles:
Originally posted by King of Games:
yup
How? I have tried E-Mailing them and that is AI as well, not an actual person

thats about all youll get from support these days

Wolf Knight 24 Jul @ 10:48am

Originally posted by Bubbles:
Originally posted by King of Games:
yup
How? I have tried E-Mailing them and that is AI as well, not an actual person

not liking the answer you got does not mean it was AI written nor does it mean an AI is what responded to your ticket. companies use pre written responses to streamline ticket times.

if you were banned from the CS2 discussion forum and wish to appeal it, reply to the ban notice you received.

29933545203998740 24 Jul @ 10:49am

Originally posted by King of Games:
Originally posted by Bubbles:
How? I have tried E-Mailing them and that is AI as well, not an actual person
thats about all youll get from support these days

Valve should be ashamed of themself for not using actual human for Support and rely on AI that will not do the job.

76561199793411145 24 Jul @ 10:57am

Originally posted by Wolf Knight:
Originally posted by Bubbles:
How? I have tried E-Mailing them and that is AI as well, not an actual person
not liking the answer you got does not mean it was AI written nor does it mean an AI is what responded to your ticket. companies use pre written responses to streamline ticket times.

if you were banned from the CS2 discussion forum and wish to appeal it, reply to the ban notice you received.

I have replied and if a person was to actually look at the post topic and then read the post that was reported they would know that it was right on topic. The odd thing is that it doesn't say "reported by a Steam account" it says "reported by a member of Steam Support"

Last edited by Bubbles; 24 Jul @ 10:57am

Wolfpig 24 Jul @ 11:01am

Originally posted by Bubbles:
The odd thing is that it doesn't say "reported by a Steam account" it says "reported by a member of Steam Support"

Should not really matter, as that only means that someone from support saw that, reported it and a (steam) Moderator of that hub took action.

76561199793411145 24 Jul @ 11:04am

Originally posted by Wolfpig:
Originally posted by Bubbles:
The odd thing is that it doesn't say "reported by a Steam account" it says "reported by a member of Steam Support"

Should not really matter, as that only means that someone from support saw that, reported it and a (steam) Moderator of that hub took action.

So a member of Steam Support is actively posting in the CS2 discussions and reporting posts that they do not like? That makes since, them being a member of Seam Support means that you cannot dispute it. That's not right at all and is a total abuse of power!

cSg|mc-Hotsauce 24 Jul @ 11:39am

Originally posted by Bubbles:
Originally posted by Wolf Knight:
not liking the answer you got does not mean it was AI written nor does it mean an AI is what responded to your ticket. companies use pre written responses to streamline ticket times.

if you were banned from the CS2 discussion forum and wish to appeal it, reply to the ban notice you received.
I have replied and if a person was to actually look at the post topic and then read the post that was reported they would know that it was right on topic. The odd thing is that it doesn't say "reported by a Steam account" it says "reported by a member of Steam Support"

You aren't given information about who reported any content that Steam Support acts upon.

"reported by a member of Steam Support" is not true and never has been.

76561199793411145 24 Jul @ 2:50pm

Originally posted by cSg|mc-Hotsauce:
Originally posted by Bubbles:
I have replied and if a person was to actually look at the post topic and then read the post that was reported they would know that it was right on topic. The odd thing is that it doesn't say "reported by a Steam account" it says "reported by a member of Steam Support"

You aren't given information about who reported any content that Steam Support acts upon.

"reported by a member of Steam Support" is not true and never has been.

:nkCool:

If my account wasn't limited I would show a screenshot to prove that is exactly what it says

#10

cSg|mc-Hotsauce 24 Jul @ 2:58pm

Originally posted by Bubbles:
Originally posted by cSg|mc-Hotsauce:

You aren't given information about who reported any content that Steam Support acts upon.

"reported by a member of Steam Support" is not true and never has been.

If my account wasn't limited I would show a screenshot to prove that is exactly what it says

Use imgur.com . Post the link here.

Make sure you edit out any private information.

#11

Shreddy 24 Jul @ 3:04pm

Steams support is a disaster for sure but when you are as large as steam and in a monopolistic position you can pretty much do whatever you like. The best thing to do is try to use other platforms that actually conduct themselves like a proper business.

#12

C²C^Guyver |NZB| 24 Jul @ 3:05pm

Any topics complaining about any type of ban (Overwatch, account untrusted, Competitive Cooldown or VAC) will be deleted or closed, and you may be banned from discussions.

https://steamhost.cn/steamcommunity_com/app/730/discussions/0/864959336634313487/

Oh how I wish that was still a rule....

Last edited by C²C^Guyver |NZB|; 24 Jul @ 3:07pm

#13

cSg|mc-Hotsauce 24 Jul @ 3:06pm

Originally posted by C²C^Guyver |NZB|:
Any topics complaining about any type of ban (Overwatch, account untrusted, Competitive Cooldown or VAC) will be deleted or closed, and you may be banned from discussions.

hattps:/steamhost.cn/steamcommunity_com/app/730/discussions/0/864959336634313487/

Oh how I wish that was still a rule....

You added an A to https.

#14

C²C^Guyver |NZB| 24 Jul @ 3:08pm

Originally posted by cSg|mc-Hotsauce:
Originally posted by C²C^Guyver |NZB|:
Any topics complaining about any type of ban (Overwatch, account untrusted, Competitive Cooldown or VAC) will be deleted or closed, and you may be banned from discussions.

hattps:/steamhost.cn/steamcommunity_com/app/730/discussions/0/864959336634313487/

Oh how I wish that was still a rule....

You added an A to https.

:nkCool:

Topic is gone anyway and yes OP that was in the CS forums.

#15

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Date Posted: 24 Jul @ 9:24am

Posts: 17

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