Hi

I would like to provide feedback on how Steam's refund policy handles games released in poor technical condition. More and more games today are launched with serious performance issues, poor optimization, or critical bugs — and players end up paying for products that are, in practice, unusable.

Many of these problems only become apparent after spending more than two hours troubleshooting, testing, and adjusting settings. At that point, it’s often too late to request a refund, even if the game objectively does not function as it should. This feels unfair to the consumer and ultimately rewards developers and publishers who prioritize release dates over a functional product.

I believe there should be more flexibility in how refunds are evaluated — especially in cases where a game has documented technical issues or widespread performance complaints. Steam should not be a platform where customers are charged for something that doesn’t work, without the opportunity for a refund, simply because they spent time trying to make it work.

I hope you take this seriously and consider a more fair and consumer-friendly approach in such cases, particularly when the problem clearly lies with the developer, not the user.