Originally posted by Gavmundo:

I bought a Valve index a few months ago and decided to send it back. I went through the correct refund process and select each purchase and requested a refund. I had a reply to each accepting the refund but the requirement (obviously) was to return the items. I did so and saw the refunds going through my paypal account. Unfortunately I didn't review the refunds and just assumed they'd gone through. I ordered the index headset and have been refunded for that, I ordered the controllers which haven't been refunded and two base stations. One has been refunded.

I can't request a refund again because the transactions already had refund requests raised so there's no option to request again and steam isn't contactable other than through the transactions. I have the DHL emails confirming each items return but I can't contact steam to ask why I haven't been fully refunded. I can find the transactions in Paypal and request the refunds but all they'll do is want to contact Steam on my behalf and they can't.

Any Suggestions?

Originally posted by pckirk:

re-open the original return ticket by replying to that ticket and explain. all you can do.

Originally posted by Chronocide:

Originally posted by Gavmundo:

I bought a Valve index a few months ago and decided to send it back. I went through the correct refund process and select each purchase and requested a refund. I had a reply to each accepting the refund but the requirement (obviously) was to return the items. I did so and saw the refunds going through my paypal account. Unfortunately I didn't review the refunds and just assumed they'd gone through. I ordered the index headset and have been refunded for that, I ordered the controllers which haven't been refunded and two base stations. One has been refunded.

I can't request a refund again because the transactions already had refund requests raised so there's no option to request again and steam isn't contactable other than through the transactions. I have the DHL emails confirming each items return but I can't contact steam to ask why I haven't been fully refunded. I can find the transactions in Paypal and request the refunds but all they'll do is want to contact Steam on my behalf and they can't.

Any Suggestions?

Check your steam account purchase history and verify if steam thinks they have refunded those items. There should be a strikethrough on purchases which were refunded. Make sure that the purchases were via your paypal (since the refund will go back to whatever is listed as the purchase account)

Then compare with your paypal to verify that the amounts received for the refund are different from those that were refunded.

If steam does think they've refunded you and paypal's response is a different number refunded, then you need to figure out why paypal hasn't received the correct amount, which may be a paypal issue rather than a steam issue.

I'm just guessing here.

EDIT: Looking online, looks like the paypal refund limit is 180 days and the steam limit is 14 days. So if you are nearing that 180 day mark, might be better to get started on that, as paypal won't help you refund beyond that.

Originally posted by Gavmundo:

The thing is that Steam agreed to the refund and just required the return of the items but the warehouse is in Holland and it got stuck for some time due to a export problem with paperwork which DHL sorted out eventually but it took a few weeks. This was back in June. I checked before i made the original post and the steam transactions aren't all refunded. The headset is but the controllers weren't. One of two of the accessories was but the other wasn't. I should have checked when the refunds went through but it had taken so long I just assumed that it had all been refunded (it went through Paypal credit so wasn't as simple to confirm as it is if it's going straight into the bank account). The tickets that were open with steam were closed before the refund was completed and there isn't an option to reopen them so my best change is Paypal I guess.