Hello,

I recently purchased Dead by Daylight on August 4, 2025. My actual playtime after purchase is about 1 hour 45 minutes (1.7h shown in the client).

However, my total playtime shows 7.8 hours because around 6 hours were played during the official free trial in 2023, before I bought the game.

Steam’s automated refund system is counting these free trial hours toward the 2-hour refund limit and keeps denying my request without manual review. This means my case fully meets the intent of the refund policy (less than 2h post-purchase, less than 14 days since purchase), but the system prevents any appeal.

I have contacted Behaviour Interactive (the developer), but they said they cannot intervene in Steam refund decisions. I am posting here hoping that someone from Valve or the community can suggest a way to have this case reviewed manually.

Thank you for reading,