[SOLVED] Cannot create guide

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Baryonyx 29 Mar, 2017 @ 4:56pm

[SOLVED] Cannot create guide

Hello!

I have the strange problem that I cannot post a guide. Whenever I fill out the form according to plan (title, thumbnail, short description, category and language, ticking checkbox that I created it) and then click the confirmation button, it takes a few seconds, then takes me to an error message saying:
"Sorry!
An error was encountered while processing your request:
That item does not exist. It may have been removed by the author."

Does anyone know what I can do?
Thanks.

EDIT: Apparently it had to do with the image I supplied somehow. I had put a square jpg image into there and when I saved it as .png then it suddenly worked.

Last edited by Baryonyx; 29 Mar, 2017 @ 5:10pm

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Showing 1-14 of 14 comments

HEART 29 Mar, 2017 @ 5:01pm

I was unable earlier as well. Is this your first time doing a guide?

Baryonyx 29 Mar, 2017 @ 5:02pm

Yes that would have been my first guide.

HEART 29 Mar, 2017 @ 5:05pm

Try doing it on the client. If that is what failed, try doing it via the web app and see if the same thing happens. Do enough to be able to hit save and continue.

I really think there is an issue right now though as mine didn't go through either, it just froze then failed.

Baryonyx 29 Mar, 2017 @ 5:05pm

Thats the first thing I tried and it had the exact same result. I tried it first on the client and then the website.

Last edited by Baryonyx; 29 Mar, 2017 @ 5:06pm

Baryonyx 29 Mar, 2017 @ 5:10pm

Apparently it had to do with the image I supplied somehow. I had put a square jpg image into there and when I saved it as .png then it suddenly worked. Makes no sense to me.

Clanking Clocomotive 6 Aug, 2019 @ 3:14pm

I'm getting a similar problem, but the proposed solution isn't working.
I've made a steam guide before, this guide I am trying to make is my second one for a different game.
No matter what image I pick, or what medium I use to create the guide, steam just keeps giving me an error message saying
" An error was encountered while processing your request:
There was a problem trying to save the title and description. Access was denied."

Baryonyx 6 Aug, 2019 @ 4:46pm

An error about title and description sounds like some illegal characters were used maybe?
Check if you have used any rare symbols and try to post it again without them.

Clanking Clocomotive 6 Aug, 2019 @ 5:47pm

I didn't use any symbols.
All I would say in the title is "guide", just so I could get the guide loaded, and I was still getting error messages.

ZaiKoZ 10 Nov, 2020 @ 1:29am

Hello
I have the same problem, even with a new image format.

diegoquest757 13 Jan, 2021 @ 9:12pm

the reason why it don't work is cuz steam is drunk sometimes

and it just happen to me

#10

FrizzyHair 21 Jan, 2023 @ 7:12am

This happened to me recently, I just changed the resolution of the image to match their format.

#11

Bad Compa-Nii 18 Jun, 2023 @ 9:32am

Hi! I'm here now.
Image: square
Format: PNG
I am given Error Code -400 and told to reload within the quarter-second that the screen displays the error, while it reloads itself and gets the same error five times per-second.

#12

N*rd 8 Mar @ 10:23am

Sorry for Necro, however I feel I can add an important detail to that problem

I can confirm a wrong size will result in this Error.

JPG-format & 1920x1080 --> results in Error
resizing it to ~1300x800 solved the problem for me

Last edited by N*rd; 8 Mar @ 10:23am

#13