Blocked for Fraudulent Activity: Has anyone ever had any success with Steam Support unblocking an account?

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Tyler L. 20 Jun, 2018 @ 1:04pm

I bought a game some time ago with a family members card. I paid the family member in cash and they allowed me to use their card. Some time later they reversed the charge (and others) claiming it was a "hacker". I have no control over this family member.

This was about a year ago. I have no access to this persons card and obviously can never un-reverse the charge. It is not my card or bank or anything. I have contacted Steam Support Offering to pay for the game again, pay a fine, or do some other kind of settlement but of course there has been no response.

Has anyone ever had any success resolving an issue like this? Can an account once blocked for fraudulent activity ever ben unblocked?

Edit:
*****Result*****
TLDR: My account was unlocked.

1 year and 6 months after the original fraud lock date (I checked the alert time stamp and its really been that long), I wrote to steam support THROUGH the account alert pop-up system and got a response.

Mark from steam support worked with me to get my account alert resolved. This was the best possible scenario. I am very happy that this worked out, and even after so long.

Accounts being permanently locked after X days doesnt seem to be an absolute rule.

It goes with out saying I will be sticking with Steam for now.

Last edited by Tyler L.; 21 Jun, 2018 @ 10:47pm

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Showing 1-15 of 20 comments

wuddih 20 Jun, 2018 @ 1:07pm

when and how did you contact steam support?

mimizukari 20 Jun, 2018 @ 1:12pm

The time period to unlock your account is over. that was a fraudulent charge (since the other person charged back and called it a fraud), and therefore you can not continue using that account to buy new games/etc. Maybe some exception can be made, but no one here can help you with that: https://steamhost.cn/help_steampowered_com/en/

Tyler L. 20 Jun, 2018 @ 1:14pm

I contacted steam support about 8 months ago using a support ticket, and then again a few weeks ago by clicking on account alert and clicking the contact steam support button.

Tyler L. 20 Jun, 2018 @ 1:15pm

Sending steam support tickets obviously doesn't work. Is there a way to call support directly, or escalate, or just pay the money?

Last edited by Tyler L.; 20 Jun, 2018 @ 1:17pm

mimizukari 20 Jun, 2018 @ 1:19pm

Originally posted by Mixed:
Sending steam support tickets obviously doesn't work. Is there a way to call support directly, or escalate, or just pay the money?

no. your account is perma locked.

Only use cards which you have complete and total access to on your new account, should you make one.

Last edited by mimizukari; 20 Jun, 2018 @ 1:20pm

Tyler L. 20 Jun, 2018 @ 1:20pm

I will just go to another platform. This kind of experience obviously doesn't make a user want to keep using the same product. But thanks for the info.

I won't waste my time waiting thinking they will eventually respond.

Last edited by Tyler L.; 20 Jun, 2018 @ 1:26pm

cSg|mc-Hotsauce 20 Jun, 2018 @ 1:49pm

Originally posted by Mixed:
This was about a year ago. I have no access to this persons card and obviously can never un-reverse the charge. It is not my card or bank or anything.

Reversing it is the only way.

mimizukari 20 Jun, 2018 @ 2:48pm

Originally posted by Mixed:
I will just go to another platform. This kind of experience obviously doesn't make a user want to keep using the same product. But thanks for the info.

I won't waste my time waiting thinking they will eventually respond.

You did a fraudulent charge, it was reversed. This is standard procedure, when a chargeback occurs a company typically never deals with a person again. Steam is nice enough to let you create more accounts as long as you behave.

cSg|mc-Hotsauce 20 Jun, 2018 @ 2:51pm

@Yuiko... Was or wasn't?

Satoru 20 Jun, 2018 @ 2:54pm

Originally posted by Mixed:
Sending steam support tickets obviously doesn't work. Is there a way to call support directly, or escalate, or just pay the money?

Note Steam always respond to tickets

Did you actually submit a ticket

https://steamhost.cn/help_steampowered_com/en/

Last edited by Satoru; 20 Jun, 2018 @ 2:55pm

#10

Tyler L. 20 Jun, 2018 @ 3:03pm

Originally posted by Yuiko:
Originally posted by Mixed:
I will just go to another platform. This kind of experience obviously doesn't make a user want to keep using the same product. But thanks for the info.

I won't waste my time waiting thinking they will eventually respond.
You did a fraudulent charge, it was reversed. This is standard procedure, when a chargeback occurs a company typically never deals with a person again. Steam is nice enough to let you create more accounts as long as you behave.

I think you are being very generous in thinking that companies never deal with someone again after a chargeback. I think most companies would and do. A chargeback is going to happen eventually in any long time customer's history. How you deal with this obviously detemines if you still have a customer afterwards. That is what customer support is for helping with.

Last edited by Tyler L.; 20 Jun, 2018 @ 3:05pm

#11

The Giving One 20 Jun, 2018 @ 3:06pm

Payment Disputes and Chargebacks

"What if I am unable to reverse the chargeback?"

If a chargeback cannot be reversed by working with the financial institution associated with it, please contact Steam support for further assistance.

https://support.steampowered.com/kb_article.php?ref=6687-HJVM-8966#8

#12

Tyler L. 20 Jun, 2018 @ 3:07pm

Originally posted by Satoru:
Originally posted by Mixed:
Sending steam support tickets obviously doesn't work. Is there a way to call support directly, or escalate, or just pay the money?

Note Steam always respond to tickets

Did you actually submit a ticket

https://steamhost.cn/help_steampowered_com/en/

My current ticket is still open. My older ticket reads "The help request you are trying to view is no longer accessible because it was closed more than 60 days ago.". There doesnt seem to be any record of what happened to it since I don't have a response in my email or my steam.

#13

Tyler L. 20 Jun, 2018 @ 3:09pm

I will wait this new ticket out. But if it turns out my account is permanently suspended as others have suggested, thats fine. I will still use my steam to play the games I currently have since I still have access, and just use another platform (I dont want to be rude and say which) for my future purchases.

My hope is this ticket will be addressed correctly, since my alert still reads:

"This account will have restricted functionality until this issue is resolved."

Last edited by Tyler L.; 20 Jun, 2018 @ 3:11pm

#14

The Giving One 20 Jun, 2018 @ 3:10pm

Leave the ticket open and wait for them to reply. Do not try to submit another one or close the current one. Wait for them to reply.

You can also add information to your current ticket, if you need to.

#15

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Date Posted: 20 Jun, 2018 @ 1:04pm

Posts: 20

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