Failure Code: 15 :: Help and Tips

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Officer Payne 31 Mar, 2021 @ 11:29pm

Failure Code: 15

I was working on a community guide to publish and made a lot of progress. Randomly, it stopped allowing me to save changes. Any time I click ‘save’, I get “Failure Code: 15” popup. I’ve tried restarting Steam, my computer, getting on the webpage instead of the client...nothing has worked and the error persists. Please help.

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Showing 1-15 of 19 comments

Barmie 18 Apr, 2021 @ 4:49am

Really please help

Officer Payne 18 Apr, 2021 @ 8:06am

Contact steam support and put in a help request. That’s the only way I was able to get around this issue. They had to reset something on their end.

Iceira 18 Apr, 2021 @ 8:17am

https://steamerrors.com/

timeout maybe ?

isp into steam issue, even lost connections to steam server, whatever goes here , i think

Last edited by Iceira; 18 Apr, 2021 @ 8:19am

Mike 20 Apr, 2021 @ 2:48pm

I have same problem since few days.

Jeremias 22 Apr, 2021 @ 7:01am

I also have those problems, besides that when I try to eliminate that guide that gives me the error Failure Code: 15 it does not let me

Mike 22 Apr, 2021 @ 7:04am

also can't delete it - but I can change the old guides (already published)

Jeremias 25 Apr, 2021 @ 8:32am

Originally posted by Officer Payne:
Contact steam support and put in a help request. That’s the only way I was able to get around this issue. They had to reset something on their end.

In fact I contacted steam support and they solved my problem, maybe if you do the same, the support will give you a solution

S.V.V 5 May, 2021 @ 12:45am

Today I have exactly the same problem, I wrote to the support service.

Crazy_Combine 21 May, 2021 @ 12:57am

same problem , anyone have a good solution ?
i have stop working on guide for 3 hrs , but now , it still happend .

Mike 21 May, 2021 @ 9:06am

support won’t help you (at least it didnt help me at all) so it looks like waiting is the only solution

#10

Crazy_Combine 21 May, 2021 @ 7:06pm

Originally posted by 𝘮𝘪𝘤𝘩𝘢𝘦𝘭:
support won’t help you (at least it didnt help me at all) so it looks like waiting is the only solution

instead of waiting, i started a new guides, lol

#11

Chadworthy 22 May, 2021 @ 12:36pm

Same issue here...

#12

SENPAY98K 31 May, 2021 @ 3:55pm

Originally posted by Crazy_Combine TRADEIT.GG:
Originally posted by 𝘮𝘪𝘤𝘩𝘢𝘦𝘭:
support won’t help you (at least it didnt help me at all) so it looks like waiting is the only solution
instead of waiting, i started a new guides, lol

Starting new one wont work either same problem

#13

☢ pizza ☢ 26 Jul, 2021 @ 12:20pm

Originally posted by Jeremias:
Originally posted by Officer Payne:
Contact steam support and put in a help request. That’s the only way I was able to get around this issue. They had to reset something on their end.
In fact I contacted steam support and they solved my problem, maybe if you do the same, the support will give you a solution

@ Jeremias, I contacted steam support and they were not able to help. Can you please tell us the truth about how you fixed the issue?

#14

Officer Payne 26 Jul, 2021 @ 1:28pm

Originally posted by ☢ Pizza ☢:
Originally posted by Jeremias:
In fact I contacted steam support and they solved my problem, maybe if you do the same, the support will give you a solution
@ Jeremias, I contacted steam support and they were not able to help. Can you please tell us the truth about how you fixed the issue?

It is possible the code encompasses more than one type of error. In my case, steam support advised the issue was on their end and they were able to fix it. For you and other users, it may be something else or a local issue with the client. If steam support can’t help, I don’t know who can.

Last edited by Officer Payne; 26 Jul, 2021 @ 1:42pm

#15

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Date Posted: 31 Mar, 2021 @ 11:29pm

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