Division 11 Jun, 2023 @ 12:34am
Steam Guide having failure code: 15
I do not care how many times I edited my guide for System Shock Remake but when I keep getting failure code: 15 50 times I can't wait any longer. One edit and saved then another the problem will happen again for another 50-100 times attempt. Also Steam marked one of my guide that have nudity???!!! Does anybody have this problem.

If you want a quick look it's still WIP but I never posted anything nsfw.
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=2982740208
Last edited by Division; 11 Jun, 2023 @ 12:37am
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Showing 16-27 of 27 comments
L34T 1 Oct, 2023 @ 6:58am 
Originally posted by Akunamatata:
Did you try to edit your guide again? Have the system stopped locking you every time you save changes?
I have refused to use almost all external links. I don't have any short links or resources that could be malicious at some point. I provide links as text, and it is the reader's decision whether to use them or search for them after reading. I am unsure if there is a better solution out there. It appears that there is no other option available if Steam blocks subdomains of the main game domain linked on the Steam store page.

So yeah - no clickable links and no restrictions like 2 days suspension by error 15. And even if I decide to add some links - then I'll have an almost complete version, so restrictions would not affect guide writing.
Akunamatata 1 Oct, 2023 @ 9:00am 
Originally posted by L34T:
Originally posted by Akunamatata:
Did you try to edit your guide again? Have the system stopped locking you every time you save changes?
no clickable links and no restrictions like 2 days suspension by error 15.
Flagging and locking guides for editing by the automated content checker has no direct connection to links in these guides. Read my first comment in this thread - I didn't have any links in my guide, as a big part of guide creators that were experiencing the same problem (there are multiple threads except this one about this "Failure code: 15" occurring to different people).

And this is not a "suspension" as a some sort of punishment. It's just as if the automated content checker is suddenly going crazy so that your content fails the check every time, no matter how innocent it is. When the guide fails the automated check, it gets locked and flagged to be reviewed by an admin, that's the "suspension", but the problem we all had was that after every time the admin came and cleared the guide, the automated content checker would lock and flag the guide again after you make only one additional edit... With my guide it happened about 10 times during 2 days - sometimes I waited for the admin to clear the guide for less than an hour, sometimes it took several hours, but every time the admin cleared my guide, I could make just a single edit and was immediately locked by the system again... Until suddenly this behavior just stopped the same way it started - out of nowhere...
L34T 1 Oct, 2023 @ 2:01pm 
Originally posted by Akunamatata:
Flagging and locking guides for editing by the automated content checker has no direct connection to links in these guides. Read my first comment in this thread - I didn't have any links in my guide, as a big part of guide creators that were experiencing the same problem (there are multiple threads except this one about this "Failure code: 15" occurring to different people).

And this is not a "suspension" as a some sort of punishment.

I wrote 15 words in the guide I am talking about. It was the first link I added. The link leads to the official game forum. The link was removed as dangerous. I lost accessibility to edit the guide for the 2 days. To edit the unpublished guide.

Doesn't it work as punishment? Doesn't it feel like punishment?
So tell me why it is not the punishment if it impossible to find real difference?

It is not the automated checking that I fail to pass each next change. I tried to remove link - no effect. I tried to remove the affected section - no effect. Just error 15 or some kind of http 403 you do not have access.

My case is not about human verification. My case about the suspension. I can not write a guide by 15 words each 2 days. That's insane!

To make it not the punishment - errors must be clear to understand why it happen and what would happen next.

I'm ready to wait. Wait even week to publish a guide. But I MUST HAVE ACCESS TO WROTE IT FIRST!
I added links that did not pass the check? Then hide the guide until I'll press a button to publish it and then send it to human verification.
Iceira 1 Oct, 2023 @ 2:20pm 
Sounds like you all trigger a Dos attack now its ( http 403 you do not have access.)

ask steam support make ticket , if you dont think you do.
i and other have no other idea,. its steam that has the inside whats wrong or bug , or to many retries or to many edits all the time. and only you know if you did, we dont as user here.

gl with it.
Last edited by Iceira; 1 Oct, 2023 @ 2:21pm
Akunamatata 1 Oct, 2023 @ 2:47pm 
Originally posted by L34T:
Doesn't it work as punishment? Doesn't it feel like punishment?
So tell me why it is not the punishment if it impossible to find real difference?

It is not the automated checking that I fail to pass each next change. I tried to remove link - no effect. I tried to remove the affected section - no effect. Just error 15 or some kind of http 403 you do not have access.

My case is not about human verification. My case about the suspension. I can not write a guide by 15 words each 2 days. That's insane!

To make it not the punishment - errors must be clear to understand why it happen and what would happen next.

I'm ready to wait. Wait even week to publish a guide. But I MUST HAVE ACCESS TO WROTE IT FIRST!
I added links that did not pass the check? Then hide the guide until I'll press a button to publish it and then send it to human verification.
Уважаемый, давай я тебе по русски объясню что я имел в виду... Тем более что у нас разногласий по-существу никаких.
Я всего-лишь говорил, что твой случай - очевидно не совсем то, что было у меня и других. Система проверки может взбрыкнуть на что угодно, это понятно. Разница в том, что у тебя она взбрыкнула и заблокировала твой гайд один раз, и на это была отслеживаемая причина, какой бы объективно неправомерной она не была. Да, ты ждал админа целых два дня, но после того, как он наконец пришёл и разблокировал твой гайд и ты убрал ту ссылку, больше блокировки не повторялись.
У меня же и у других система продолжала блокировать гайд раз за разом после каждого очередного раза, когда админ приходил и снимал блокировку, причём вообще без всякой причины... И прекращалось это так же неожиданно, как и начиналось, при том что контент в гайдах оставался тот же самый...

А насчёт "наказания" - я только имел в виду, что это была не умышленная приостановка доступа на два дня, целью которой была именно что тебя поморозить какое-то время (что обычно понимается под "suspension"), а просто автоматическая блокировка системой твоей возможности изменить или удалить гайд, чтобы замести следы твоего вероятного нарушения правил (если уж гайд не прошёл автоматическую проверку)...

Я полностью согласен, что это абсолютно неправомерно и исходит из абсолютного приоритета "обязательности и неотвратимости" именно что наказания каждого за возможное правонарушение. При том что в подавляющем большинстве случаев тревога абсолютно ложная и ссылки безобидные, тем не менее они делают алгоритм проверки только ещё более параноидальным. А то, что при этом в 99-ти случаев из ста будут страдать абсолютно безвинные составители руководств - по барабану, это стоит того, чтобы не дать замести следы и наказать одного редкого настоящего умышленного нарушителя.
Разумеется, чтобы потенциально опасная ссылка не попала в доступ к широкой публике, достаточно спрятать руководство, пока оно не пройдёт проверку, совершенно незачем блокировать внесение изменений, есть полно других способов сохранить свидетельство о попытке нарушения... И вообще надо быть добрее и снисходительнее...
Last edited by Akunamatata; 1 Oct, 2023 @ 2:56pm
Neonex 4 Oct, 2023 @ 6:40am 
Started making a guide two days ago, have the same problem - I too dont have any links in my guide. Was considering whether to write a support ticket but in the forums that they cant really help either it seems.

As I understand, its an issue with the Steam servers? Does this mean it will fix itself soon or does it require some intervention on my side?
Akunamatata 4 Oct, 2023 @ 6:52am 
Originally posted by Neonex:
Started making a guide two days ago, have the same problem - I too dont have any links in my guide. Was considering whether to write a support ticket but in the forums that they cant really help either it seems.

As I understand, its an issue with the Steam servers? Does this mean it will fix itself soon or does it require some intervention on my side?
No, you can do nothing to actually fix the issue.

Opening a support ticket may speed-up the unlocking of the guide every time it's locked for editing, since it can be done by the support technicians in addition to the specific game hub admins (who sometimes really take their time).

Starting over with a new guide may also save you some time if your first one is still locked while this bug or whatever is already gone.
Last edited by Akunamatata; 4 Oct, 2023 @ 6:52am
Neonex 4 Oct, 2023 @ 9:54am 
Already tried with a second guide, the same problem occured within 2-3 edits
Akunamatata 4 Oct, 2023 @ 10:34am 
Originally posted by Neonex:
Already tried with a second guide, the same problem occured within 2-3 edits
It goes away at some point, though I can't understand how and why it happens to different creators at different times...
Division 8 Oct, 2023 @ 4:05am 
It happen to my privatised guide right now it is unpublished, Steam never fails to annoy people.
Last edited by Division; 8 Oct, 2023 @ 4:06am
Make 11 Oct, 2023 @ 9:04am 
I'm getting this error each time I add a new section or update an existing section in my unpublished guide. It doesn't contain any links.

It's just funny to see the view count going up, which I assume happens when any changes are manually approved. I have previously created guides with no problems.
Akunamatata 11 Oct, 2023 @ 9:37am 
Originally posted by Make:
I'm getting this error each time I add a new section or update an existing section in my unpublished guide. It doesn't contain any links.

It's just funny to see the view count going up, which I assume happens when any changes are manually approved. I have previously created guides with no problems.
It appears Steam has a certain issue with their automated content checker system, when it just randomly starts to fail every content review it performs on a guide. It happens to different people at different times, it can even happen to only one of your guides while you can edit all your other guides with no issues whatsoever.
The first reports of this behavior I saw were in April and October 2021, then it started again this spring and since then became much more frequent. First time it happened with one of my guides was about 2.5 weeks ago, it went away after 2 days, but since then it's randomly happening with my existing guides when I try to edit them... I thought it's maybe because the system suddenly becomes reacting 100% paranoid to any external link in a guide, but it also happened after all the external links where removed, and then after a day I could edit the same guide with no problems...
Last edited by Akunamatata; 11 Oct, 2023 @ 9:38am
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Date Posted: 11 Jun, 2023 @ 12:34am
Posts: 27