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95% of the time it is a software issue not hardware.
Go into an affected game's settings and ensure the audio is set to stereo.
If a game thinks that you have 5.1 or 7.1 surround sound speakers and you actually have 2.0 or 2.1 speakers (or headphones), the game will play some voice lines through the centre channel. The centre channel does not exist on 2.0 and 2.1 however, so you won't hear them.
So, if setting Tomb Raider (for example) to stereo via the game's settings does the trick, then it might be worth ensuring the audio driver is up to date, and exploring the audio driver settings to ensure the output is configured correctly.
If your audio driver doesn't come with a UI, Windows allows fairly low level access via the control panel sound applet. Eg. Press start + r, type `mmsys.cpl` and press enter.