“Loading chunk” errors prevent me from properly browsing store and I can’t access the Steam Deck sale.

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KrakenGreywolf 27 Jun, 2024 @ 8:11am

Making a dedicated post about this. I am getting so many errors on multiple devices and browsers trying to get certain portions of Steam to load-including the Steam Deck sale page. I cannot search tags and see these errors all over the store-though I still seem to be able to purchase most games/dlc (or at least it looks like it-I haven’t tried completing a purchase since this started occurring). Stuff like “Loading chunk 2805 failed,” “Loading chunk 988 failed,” and the most common-also the one always blocking me from the Steam Deck sale page-“Loading chunk 4970 failed.” I even downloaded a fresh up-to-date install of the Firefox app and can refresh the error page, but all that does is give me an eternal spinning black loading screen. They all seem to be JavaScript-based errors.

Before anyone asks: I have submitted a support ticket.

Last edited by KrakenGreywolf; 27 Jun, 2024 @ 8:13am

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Showing 1-15 of 33 comments

KrakenGreywolf 27 Jun, 2024 @ 9:40am

Originally posted by Iceira:
You might wan to add you are mac user , steam deck has own steam support link
it could be relevant to the chunk dl issue. if i read past post right in other thread steam post. steam support might know this we did not as user here. it could be relevant.

I included that info in my second message to support. Also-good news: I finally managed to get the Steam Deck sale page to load. Bad news: I got it to load on a brand new device that is NOT mine (less than a month old iPad)-hence it’s not in any way a feasible replacement to browse Steam on. At least I know the issue isn’t with my wi-fi connection or IP address-and most likely not with my account. The only conclusion I can come to atm is: if you don’t have the newest hardware and/or OS (at least on Apple devices), Steam’s new update may not work properly.

paulomlf 27 Jun, 2024 @ 2:08pm

I am having this error on the iOS (iPad).

Marissa Blackwing 27 Jun, 2024 @ 3:48pm

Having some similar errors - and I'm on windows. If you check around other help threads it's not just us either. It's likely the usual sporadic problems they tend to have around big sales, not a system-specific problem.

Sabertooth9278 27 Jun, 2024 @ 10:27pm

I’m having the same issue on my iPhone and my Steamie D

Squirrelly 28 Jun, 2024 @ 12:42am

I'm on the windows desktop steam client and getting the loading chunk failed messages all over the place too. It's probably a steam server side issue, not a user os issue. The URLs suggest possibly some sort of javascript serving issue.

Something went wrong while displaying this content. Refresh Error Reference: Store_9006325_83d69629d753cc1d Loading chunk 4970 failed. (missing: https://steamhost.cn/store_akamai_steamstatic_com/public/javascript/applications/store/chunk~0f0129d36.js?contenthash=f391f1e910f19d14ad43)

Update: Possible cause, had a steam client update that I had to manually check for.

Last edited by Squirrelly; 28 Jun, 2024 @ 12:59am

mitzu 4 Jul, 2024 @ 5:27pm

no offense Iceira but your posts aren't helpful and add noise here, this issue isnt system specific and i'm a windows PC user and I have it too. This post here is quite helpful as a reference and is actually one of the first ones that appear on google.

The link you last posted mentions "Here's how to solve a validation loop/infinite update loop", this isn't relevant to the chunk issue.
My steam is fully updated and games are all fully updated. Error messages appear while clicking around on the steam client.

Anyways i opened a support ticket but looking forward to solutions that others can post here in the meantime.

Current workaround i found is to use steam in the web browser instead of the desktop client until they get this fixed

Last edited by mitzu; 4 Jul, 2024 @ 5:30pm

很酷的图像 4 Jul, 2024 @ 6:30pm

Originally posted by Iceira:
To be rude you are in canada and other in US , rest has private profile,
pretty sure , yo do the math here, where do you think issue is with so few users, then all other steam user do not have it. ( thats right in your region ) and be happy i see it like that,
its rare its a total global thing , unless steam server has it all the plaees , but then should we not all have this, and we dont.

This is the problem then you think its a only a steam issue, steam has what 250 to 350 millions active users every day, some will be dropped at a isp router then event sale is there that is know as congested network, ISP do not expand becuase little steam has a garrage sale.

This is fact then trasffic return to normal, all isp fiber will be empty of traffic and not in use.
fact of life.

( its been this way over what 20 years ) problem is noone dare say it. )

you need so much info about all side here, dont think i could do that then i was just a gamer over 30 years ago.

icera, none of your comments help. Please stop posting. It could be a steam issue with the ui or how your card or board process its requests. Your sentences are barely understandable, and you're clogging the forum.

Anyway, using the steam website itself does work as a workaround, but i hope they find a fix quick, as its quite annoying

Forum Elite 22 Jul, 2024 @ 5:04pm

Originally posted by Iceira:
To be rude you are in canada and other in US , rest has private profile,
pretty sure , yo do the math here, where do you think issue is with so few users, then all other steam user do not have it. ( thats right in your region ) and be happy i see it like that,
its rare its a total global thing , unless steam server has it all the plaees , but then should we not all have this, and we dont.

This is the problem then you think its a only a steam issue, steam has what 250 to 350 millions active users every day, some will be dropped at a isp router then event sale is there that is know as congested network, ISP do not expand becuase little steam has a garrage sale.

This is fact then trasffic return to normal, all isp fiber will be empty of traffic and not in use.
fact of life.

( its been this way over what 20 years ) problem is noone dare say it. )

you need so much info about all side here, dont think i could do that then i was just a gamer over 30 years ago.

buddy is not helping at all

𝐧𝐞𝐟𝐞𝐫𝐚💙 22 Jul, 2024 @ 5:36pm

Okey

SkylerJames13 27 Jul, 2024 @ 8:22am

OP, are you still having this issue? I never had the issue on PC, but on the mobile app I’ve had it ever since the summer sale and STILL have the issue a month later on the iOS app.

#10

KrakenGreywolf 27 Jul, 2024 @ 1:24pm

Originally posted by SkylerJames13:
OP, are you still having this issue? I never had the issue on PC, but on the mobile app I’ve had it ever since the summer sale and STILL have the issue a month later on the iOS app.

100%. Same as you-I haven’t seen this in the brief time I’ve spent on my ancient Windows 7 PC, but STILL see it on the iOS app-AND I’ve even gotten the error for a brief second (it was literally there for all of five seconds and disappeared on its own, thankfully) on my brand new completely up-to-date Steam Deck!!!

ETA: Support was just suggesting the usual things and even tried “refreshing” my account (whatever that means). I just gave up trying to get it fixed through them-but obviously it’s something in the site code-and not just for iOS.

Last edited by KrakenGreywolf; 27 Jul, 2024 @ 1:26pm

#11

Slava Ukraini 2 Aug, 2024 @ 3:57pm

Here because Google search sent me.

Had this error for a number of days now, PC Windows 10 , the "Special Offers" pop-up at client launch is broken with "Loading chunk 2797 failed."

Complete message in Specal Offers:
"Something went wrong while displaying this content. Refresh
Error Reference: Store_9080482_c56c1f5aaf678b3b
Loading chunk 2797 failed.
(error: https://steamhost.cn/store_akamai_steamstatic_com/public/javascript/applications/store/2797.js?contenthash=6ad00f4bbb01fd9c8a39)"

So are parts of store pages for games. Same chunk every time.

If I copy/paste the url from a given game store page into my browser, the page loads fine whether I'm logged in to Steam or logged out.

My machine is restarted daily, and I've checked for pending steam client updates, and cleared the download cache.

Last edited by Slava Ukraini; 2 Aug, 2024 @ 4:04pm

#12

ravoque 7 Aug, 2024 @ 7:09am

Guys, anyone found a solution for this? Same is happening to me. Brazil, Windows 11

#13

KrakenGreywolf 7 Aug, 2024 @ 3:43pm

Originally posted by ravoque:
Guys, anyone found a solution for this? Same is happening to me. Brazil, Windows 11

It’s sadly still broken on IOS for me. If anyone in this thread has time to open a ticket with Steam support about this and keep it open until they figure out the problem on their end, that’s the only thing I can recommend at this point, unfortunately.

#14