Steam deck not waking properly

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MAAL1K 6 Jul, 2024 @ 4:37pm

Steam deck not waking properly

So after about 5 minutes of my steam deck being in sleep mode, it won’t wake up properly. The screen will not turn on but I can hear the chime sound, the fans turn on & I can feel the haptics of the touch pad. A force restart sometimes will work, I sometimes have to do it multiple times. This started happening after updating to bios version f7a0131. I’ve reimaged the steam deck, reinstalled the steam os, put it in battery storage mode, literally anything I could find. If anyone could just tell me if that’s a problem with this bios version or if there’s no hope & it’s a hardware problem, I would very much appreciate it thanks!

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🍋 lemon 🍋 28 Nov, 2024 @ 12:09pm

You have to revert it back to the F7A0121 BIOS by flashing with a script made by ryanrudolfoba: https://github.com/ryanrudolfoba/SteamDeck-BIOS-Manager

I tested this several times, every time it happened was when it automatically upgraded the BIOS to 131, you have to block the system from upgrading BIOS automatically, then flash back to 121.

Miskatonicon 25 Jul @ 7:25pm

I want to drop a note and thank you for posting this.

Got fed up and had a ticket open with Valve Support this week and they were worthless. I am quite salty about it now. Been having this issue for more than a year and have tried everything and eliminated virtually every possibility, I have a notebook with everything I tried and ruled out. I was under the pretense that different reimaging versions would change the BIOS and they were not, plus after recovery updates would force v131 anyway.

I knew it was a low level issue since reimaging and different SSDs never changed the behavior. Every response from Valve Support was boiler plate. They ignored every bit of diagnostic information I provided. Then within a few messages gave me the default out-of-warranty RMA message. They wanted to charge $125-$185 minimum to "fix" what is just a bug in the BIOS.

There are many dozens of people that have posted on this issue in different forums and most of them sent in their decks for replacement. It's borderline unethical to give a substantial upcharge just to get the system working over a BIOS bug. This is an issue that they should be feeding back to the R&D team for a workaround and fix in the BIOS, extending the warranty of affected units and eating the cost of repair if it's ultimately linked to a hardware issue.

Anyway, last night fed up with Valve Support and after finding this thread again, I decided to walk through all the BIOS versions (even v133) as a last ditch effort. It finally works again, so thanks.

gehnmy 26 Jul @ 5:37am

Also wanted to chime in with a thank you. Reverting to 121 got me up and running this week after I had this problem back in October/November with a similar quote from support on repair.

Running fine on 121, updated to 131 again yesterday and the issue returned today so I guess I'm staying on 121.