[SOLVED] Trouble at checking my Guide

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ZetDerp 11 Feb, 2021 @ 1:18am

So 3 days ago I posted a guide for a game hopping to help others that didn't know what I had included. Now skip to today and about 8+ hours earlier I am not able to view it, it isn't coming up on the listed guides for the game and on my activity feed it only shows the title (image and description dose not load). When I click on it, it says,

Sorry!
An error was encountered while processing your request:

There was a problem accessing the item. Please try again.

I just want to know has it been banned, removed ect or is it something on my part. Quite annoyed with this atm and first time coming across it.

Last edited by ZetDerp; 11 Feb, 2021 @ 9:28am

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Showing 1-12 of 12 comments

Dot 11 Feb, 2021 @ 1:22am

i think (IM NOT SURE) steam lost some data...or a server...or something is under fire.
because some players miss stuff....

crunchyfrog 11 Feb, 2021 @ 1:44am

Yup, it errors for me too.

It might well be an issue, but here's something to try in the interim.

Assuming you have the data for the guide available to you, make a new one and bung the data in there and see if it posts and is viewable.

MalikQayum 11 Feb, 2021 @ 2:25am

I take it back.. something in that or with that guide specific is causing a server error.

Last edited by MalikQayum; 11 Feb, 2021 @ 2:29am

ZetDerp 11 Feb, 2021 @ 2:37am

Originally posted by spriteseer:
Interesting. My guide works fine. I would have thought all guides would get the same error message in the event of a server issue, but the use of CDNs can result in item-specific propagation issues I suppose.

You could always try editing it and republishing, but I've got a feeling the edit link will result in the same error.

This is the edit link for your guide:
https://steamhost.cn/steamcommunity_com/sharedfiles/editguide/?id=2388821570

Yes I still get an error when trying to use the edit link

Sorry!
An error was encountered while processing your request:

That item does not exist. It may have been removed by the author.

MalikQayum 11 Feb, 2021 @ 2:44am

that guide has something added to it, that broke the guide. nobody but valve will be able to resolve this.

Last edited by MalikQayum; 11 Feb, 2021 @ 2:50am

𝙎𝙝𝙞𝙎𝙝𝙞🖤 11 Feb, 2021 @ 3:58am

i get this too now but it only happen for guide i work on now it do not happen the other guides

Sputnik 11 Feb, 2021 @ 5:23am

I wrote a guide recently but it doesn't display outside my profile page. Anyone know what's up with that?

𝙎𝙝𝙞𝙎𝙝𝙞🖤 11 Feb, 2021 @ 5:29am

i think just need wait for Lunar New Year Sale Event then things will work again

crunchyfrog 11 Feb, 2021 @ 8:00am

Originally posted by Sputnik:
I wrote a guide recently but it doesn't display outside my profile page. Anyone know what's up with that?

Judging by a few comments on these forums, I'm betting there's some weird backend or server issue going on.

In which case, all you can do is wait. Personally, I'd leave it until next week to see if it gets fixed in the coming days.

cSg|mc-Hotsauce 11 Feb, 2021 @ 8:24am

Originally posted by MalikQayum:
that guide has something added to it, that broke the guide. nobody but valve will be able to resolve this.

Incorrect. Server issues. I can see it just fine now.

Last edited by cSg|mc-Hotsauce; 11 Feb, 2021 @ 8:25am

#10

Sputnik 11 Feb, 2021 @ 1:41pm

Originally posted by crunchyfrog:
Originally posted by Sputnik:
I wrote a guide recently but it doesn't display outside my profile page. Anyone know what's up with that?
Judging by a few comments on these forums, I'm betting there's some weird backend or server issue going on.

In which case, all you can do is wait. Personally, I'd leave it until next week to see if it gets fixed in the coming days.

My guide also displaying ok now. Thanks

#11

crunchyfrog 12 Feb, 2021 @ 2:24am

Originally posted by Sputnik:
Originally posted by crunchyfrog:
Judging by a few comments on these forums, I'm betting there's some weird backend or server issue going on.

In which case, all you can do is wait. Personally, I'd leave it until next week to see if it gets fixed in the coming days.

My guide also displaying ok now. Thanks

Yeah, it seems there was some odd server or backend error going on in recent days. I wasn't around much as I had my obligatory migraines, so I only caught the end of it, so I couldn't really tell what was goin on.

I'm glad it's sorted.

If it helps, Tuesday nights are always maintenance nights, and if Valve do any changes to their back end, it is typically the night they do it (for obvious reasons). So if you get weird stuff or errors in future, check to see if it's Tuesday evening, and if it is simply leave it until the next day to be sure.

#12

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Date Posted: 11 Feb, 2021 @ 1:18am

Posts: 12

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