What does it say here
https://steamhost.cn/account/

Nothing much, 0 cash and nothing in transaction history

No pending or failed or anything like that?

I still have it in shopping cart though. But nothing shows up in transaction history.

Firstly, support will likely take a few weeks, and it's highly likely they won't be able to tell you anything more than you already know as they don't have access to your payment or bank details.

You should check your transactions under your Steam account. It's most likely the transaction either isn't there, or it shows as "failed".

There's a reason for this - there's only a VERY short window for the vendor to handshake with the bank/card provider. If the net gets a bit congested or you use a card like yours (one that has to use ANOTHER link in the chain to make payment) it's more likely to fail.

PaysafeCards are notorious for this, for that very reason.

What happens when it fails is that the money on that card/account gets "reserved" - it hasn't actually been deducted. It will stay that way for a few working days in case it receives an update correcting it, which in Valve's case, won't likely happen (this is obviously the same system EVERY online payment uses).

So what to do?

Cancel your ticket with support if this is the case.
You have two further choices:
(1) Ring or contact Paysafecard's support and ask them if they can see the payment has failed their end, and if so can they reverse it. It is unlikely they will as it's usually only banks and a few other really good providers who have the ability, so don't bank on it (it is worth a try though)> if they do, the money should then be available again either immediately or within minutes.
(2) Wait until the "reserved" money is freed. This will take around 5 working days.

Oh. If you don't have the game in your inventory and there's no pending, the money is still on your PSC but it's being held.

However if the money isn't returned you'd have to contact Paysafe about it, since it's on their end.

Originally posted by Furter:

Thank you for constructive reply. I will wait with patience then. No need to hurry. Thanks again and have great day.

E: Too bad game is on promotion and i will have to pay roughly 2x more after that ends. Well shame a bit.. :)

Fur

Unless it's ending within the next few hours you should be fine to try again later on.

Hello, I made a payment of 5 euros to my Steam Wallet in order to open a case, but the funds have not been added to my account yet. I contacted my bank, and they confirmed that the payment went through successfully and the issue appears to be on Steam’s side. Please check and let me know what happened with the transaction. Thank you!

Originally posted by EGI bad new eagles:

Hello, I made a payment of 5 euros to my Steam Wallet in order to open a case, but the funds have not been added to my account yet. I contacted my bank, and they confirmed that the payment went through successfully and the issue appears to be on Steam’s side. Please check and let me know what happened with the transaction. Thank you!

you necroed a thread from 2015 for what reason? the forums are not a way to contact steam support.

check the transaction on steam, does it say COMPLETE, PENDING, or FAILED?

Originally posted by EGI bad new eagles:

Hello, I made a payment of 5 euros to my Steam Wallet in order to open a case, but the funds have not been added to my account yet. I contacted my bank, and they confirmed that the payment went through successfully and the issue appears to be on Steam’s side. Please check and let me know what happened with the transaction. Thank you!

Read the thread please. It explains how the payment system works and why this happens.