Refund being wrongfully denied

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CapesOut 16 Jun @ 3:07pm

I am trying to refund a game purchase and am being denied, stating that I have over 4 hours of game time played when that is actually impossible.

- I purchased BO6 on June 14th @ 10:49am. It took me almost half an hour to download the game before I could even start playing it.
- I sent my refund request LESS than two hours later on June 14th @12:47pm

Some assistance with this would be greatly appreciated. Thank you!

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Showing 1-15 of 16 comments

cSg|mc-Hotsauce 16 Jun @ 3:08pm

Originally posted by CapesOut:
Refund being wrongfully denied

I am trying to refund a game purchase and am being denied, stating that I have over 4 hours of game time played when that is actually impossible.

- I purchased BO6 on June 14th @ 10:49am. It took me almost half an hour to download the game before I could even start playing it.
- I sent my refund request LESS than two hours later on June 14th @12:47pm

Some assistance with this would be greatly appreciated. Thank you!

Make a manual ticket.

Find the BO6 purchase itself... https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

And hope for the best.

Don't touch Call of Duty HQ (none of the titles, including the free trial for BO6) until you get a reply from support.

CapesOut 16 Jun @ 3:22pm

Thank you! I didn’t see that option initially until I went into my purchase history and clicked on the BO6 purchase.

Wish me luck!

Satoru 16 Jun @ 4:46pm

Note all playtime is counted including any previous playtimes as well as free weekends

The time between your purchase and request for a refund is irrelevant. Only the game playtime matters. Make your profile public if you 'insist' otherwise

RIP Ozzy The Godfather Of Metal 16 Jun @ 4:55pm

Once you ask for a refund don't continue to play the game as that time counts also.

cSg|mc-Hotsauce 16 Jun @ 5:00pm

Originally posted by Satoru:
Note all playtime is counted including any previous playtimes as well as free weekends

The time between your purchase and request for a refund is irrelevant. Only the game playtime matters. Make your profile public if you 'insist' otherwise

The Call of Duty® HQ is what really makes it obnoxious because the mainline titles are considered DLC to the F2P base game, Warzone.

Making the profile or games list public isn't going to let us know anything relevant to the "DLC" playtime.

https://steamhost.cn/steamcommunity_com/id/mc-Hotsauce/recommended/1938090/

https://steamhost.cn/steamcommunity_com/id/mc-Hotsauce/recommended/2933620/

Tell me how many hours I have in BO6 specifically. It only shows up under "Call of Duty®."

Activision sucks.

Last edited by cSg|mc-Hotsauce; 16 Jun @ 5:08pm

Mr. Smiles 16 Jun @ 5:09pm

Originally posted by cSg|mc-Hotsauce:
Activision sucks.

This should be the real takeaway here...

cSg|mc-Hotsauce 16 Jun @ 5:13pm

Originally posted by Mr. Smiles:
Originally posted by cSg|mc-Hotsauce:
Activision sucks.
This should be the real takeaway here...

BO7 is going to be something to watch. Treyarch doing 2 games in a row will probably kill the BO series.

CapesOut 16 Jun @ 6:29pm

Originally posted by Satoru:
Note all playtime is counted including any previous playtimes as well as free weekends

The time between your purchase and request for a refund is irrelevant. Only the game playtime matters. Make your profile public if you 'insist' otherwise

That just doesn’t make sense to me. I owned the game, on Steam, for less than 2 hours before submitting for a refund yet they are trying to tell me I have 4 hours of playtime? Lol nah.

I have the game on Battle.net as well and probably have over 3-400 hours? Ain’t no way they get to count a single second of that playtime from another platform, regardless of what account it’s on.

Haruspex 16 Jun @ 6:47pm

Originally posted by CapesOut:
That just doesn’t make sense to me. I owned the game, on Steam, for less than 2 hours before submitting for a refund yet they are trying to tell me I have 4 hours of playtime? Lol nah.

If you played it during a free trial event, you owned it before and returned it, or you played a family member's copy via Steam families, that playtime also counts.

Regardless, the manual refund request Hotsauce outlined is your own option. Whatever the decision is there should be considered the final one.

cSg|mc-Hotsauce 16 Jun @ 6:55pm

Originally posted by Haruspex:
Originally posted by CapesOut:
That just doesn’t make sense to me. I owned the game, on Steam, for less than 2 hours before submitting for a refund yet they are trying to tell me I have 4 hours of playtime? Lol nah.

If you played it during a free trial event, you owned it before and returned it, or you played a family member's copy via Steam families, that playtime also counts.

Regardless, the manual refund request Hotsauce outlined is your own option. Whatever the decision is there should be considered the final one.

The game can not be shared. Activision turned off sharing for all the new CoD titles.

#10

13119205187913161 16 Jun @ 7:16pm

Originally posted by CapesOut:
Originally posted by Satoru:
Note all playtime is counted including any previous playtimes as well as free weekends

The time between your purchase and request for a refund is irrelevant. Only the game playtime matters. Make your profile public if you 'insist' otherwise

That just doesn’t make sense to me. I owned the game, on Steam, for less than 2 hours before submitting for a refund yet they are trying to tell me I have 4 hours of playtime? Lol nah.

I have the game on Battle.net as well and probably have over 3-400 hours? Ain’t no way they get to count a single second of that playtime from another platform, regardless of what account it’s on.

they do not mean from another source

it means it counts all the playtime from steam's version

even if you played during a free weekend or something like that

so you could have an earlier version that has been causing headaches with these refunds

or you could have played a couple of hours during a free time

but it would only be the time spent on steams versions

#11

HIVEmind 17 Jun @ 4:19am

buyers remorse

#12

ADAM 17 Jun @ 5:36am

gwj '

#13

Satoru 17 Jun @ 6:38am

Originally posted by CapesOut:
Originally posted by Satoru:
Note all playtime is counted including any previous playtimes as well as free weekends

The time between your purchase and request for a refund is irrelevant. Only the game playtime matters. Make your profile public if you 'insist' otherwise

That just doesn’t make sense to me. I owned the game, on Steam, for less than 2 hours before submitting for a refund yet they are trying to tell me I have 4 hours of playtime? Lol nah.

I have the game on Battle.net as well and probably have over 3-400 hours? Ain’t no way they get to count a single second of that playtime from another platform, regardless of what account it’s on.

Again all playtime on steam is considered. free weekends, family sharing, etc. all of it

#14

CapesOut 17 Jun @ 8:25am

Steam issued me a full refund back to my bank account. Thanks everybody!

#15

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Date Posted: 16 Jun @ 3:07pm

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