Originally posted by Guts 𒉭:

Steam denied my refund request?

Happened couple of months before and again? I wanted to refund a game that I played less than 1 hours in the same day of the purchase. I sent a ticket, without a response, it is being closed. I donot refund games that much. This never happened before. Happening for the last 2 games that I wanted to refund.

Support will always give you some sort of response to any ticket.

Closed by a Malicious Individual

A ticket can be considered to have been maliciously closed when someone other than the person submitting the ticket closes it.

If your support tickets are being closed without response from the Steam Support team, and you're not closing them yourself, it's likely that someone else is closing them - perhaps maliciously. In the very rare cases where this happens, it can usually be attributed to an account hijacker that is trying to make recovery difficult for the account owner. While this is a serious situation when it comes up, it's also usually a simple matter of securing your computer and email account before getting back in touch with Steam Support to recover your Steam account.

https://steamhost.cn/help_steampowered_com/en/faqs/view/70D8-0BCC-C47E-F498

Secure your account. All steps...

Scan for malware. https://www.malwarebytes.com/ or with whatever.

Deauthorize all devices https://steamhost.cn/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://steamhost.cn/twofactor/manage

Revoke the api key (this should be empty) https://steamhost.cn/steamcommunity_com/dev/apikey

Then, you can make a ticket.

Also be aware that account security changes will delay the ticket for 3 days.