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Ice Jack 14 Jul @ 8:07am
steam support make a trade made an exchange with the wrong account that I requested
I was blocked on suspicion of purchases on other marketplaces, it is understandable, they asked a couple of questions, I answered them, after which they offered me to send skins and cases to a trusted friend, I sent them a link to a friend, as a result they sent the item to a new empty account, not my friend's account at all. Probably some mistake occurred. The account was really frozen, and it was really dev valve who wrote to me
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Showing 1-9 of 9 comments
cSg|mc-Hotsauce 14 Jul @ 8:11am 
Originally posted by Ice Jack:
steam support make a trade made an exchange with the wrong account that I requested

I was blocked on suspicion of purchases on other marketplaces, it is understandable, they asked a couple of questions, I answered them, after which they offered me to send skins and cases to a trusted friend, I sent them a link to a friend, as a result they sent the item to a new empty account, not my friend's account at all. Probably some mistake occurred. The account was really frozen, and it was really dev valve who wrote to me

It was a scam.

Any claim that you've been accidentally or falsely reported for fraud or any other infraction is a scam. Do not follow any instructions provided by anyone claiming to have accidentally reported your account.

If someone did report your account falsely and you're concerned about being banned, you can rest assured that Steam disregards false reports.

Valve employees will never communicate with you about your account using any chat system including Steam Chat and Discord. The only way you can speak with a Steam Support agent about your account is through the Steam Support Help Site. There's no situation in which you'd need to reach out to a Valve or Steam employee directly to resolve an issue.

"Scam: I Have Been Reported and Will Be Banned" faq...

https://steamhost.cn/help_steampowered_com/en/faqs/view/3195-9FFB-BA06-F25B

"Steam Scam FAQ"

https://steamhost.cn/help_steampowered_com/en/faqs/view/70E6-991B-233B-A37B

Secure your account. All steps...

Scan for malware. https://www.malwarebytes.com/ or with whatever.

Deauthorize all devices https://steamhost.cn/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://steamhost.cn/twofactor/manage

Revoke the api key (this should be empty) https://steamhost.cn/steamcommunity_com/dev/apikey

Read the Steam Item Restoration Policy.

:nkCool:
Last edited by cSg|mc-Hotsauce; 14 Jul @ 8:12am
#1
Ice Jack 14 Jul @ 8:23am 
but how they blocked everyone, and close my account?
https://steamhost.cn/steamcommunity_com/profiles/76561199868217902

here is account where all mine items
#2
cSg|mc-Hotsauce 14 Jul @ 8:24am 
Your account is compromised.

:nkCool:
#3
rawWwRrr 14 Jul @ 8:33am 
Originally posted by Ice Jack:
it was really dev valve who wrote to me
I assure you, it was not. Real Support never needs you to send inventory to anyone to check it.
#4
Ice Jack 14 Jul @ 8:34am 
steam guard even protect accounts??? This is look like i gotta lose my whole account. Of course i scared and do what "Agatha dev valve" says
#5
Ice Jack 14 Jul @ 8:38am 
Originally posted by rawWwRrr:
Originally posted by Ice Jack:
it was really dev valve who wrote to me
I assure you, it was not. Real Support never needs you to send inventory to anyone to check it.
damn... 1000 spam accounts who wrote me 0:1 One scam account. I got a chance return my items, if it was less than an hour ago?
10 years i spent on it
#6
J4MESOX4D 14 Jul @ 8:38am 
Originally posted by Ice Jack:
steam guard even protect accounts??? This is look like i gotta lose my whole account. Of course i scared and do what "Agatha dev valve" says
That person was a scammer. You allowed your account to be compromised and then believed everything the scammer who hijacked your account said to you.
#7
rawWwRrr 14 Jul @ 8:43am 
Originally posted by Ice Jack:
Originally posted by rawWwRrr:
I assure you, it was not. Real Support never needs you to send inventory to anyone to check it.
damn... 1000 spam accounts who wrote me 0:1 One scam account. I got a chance return my items, if it was less than an hour ago?
10 years i spent on it
Everything you need is in the first reply.
#8
Ettanin 14 Jul @ 8:45am 
Originally posted by Ice Jack:
Originally posted by rawWwRrr:
I assure you, it was not. Real Support never needs you to send inventory to anyone to check it.
damn... 1000 spam accounts who wrote me 0:1 One scam account. I got a chance return my items, if it was less than an hour ago?
10 years i spent on it
Steam Support will not restore stolen items nor stolen wallet funds.
In accordance with Section 1 C of the Steam Subscriber Agreement, you are fully responsible for all actions on your account, no matter who used the account. This includes actions that occurred as the consequence of fraudulent account access by phishing or malware, be it input relay, session token theft or any other method that granted a third party access to your account.
#9
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Date Posted: 14 Jul @ 8:07am
Posts: 9
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