Friend did not reach a human when trying to refund.

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Jex 15 Jul @ 2:43pm

The bot acted like the refund being invalid was final. It was not a human message. This needs to stop. He will boycott if he doesn't get the refund. Other people experience it. When you accidentally purchase something and it involves family sharing time, you are screwed. The system automatically denies you. Even when they say "we looked at your request", it's automated. So is there any way to guarantee contact with a real human?

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Showing 1-6 of 6 comments

Hi Im Swat 15 Jul @ 2:49pm

ALL play time is counted and it’s impossible to accidentally purchase something because you have to go through multiple confirmation screens.

If you wish to appeal the rejection, go to your Steam Support page. Select "Purchases". Find the game in question and select it. Choose " i have a question about this purchase".

Jex 15 Jul @ 2:52pm

Originally posted by Hey Im Recon:
ALL play time is counted and it’s impossible to accidentally purchase something because you have to go through multiple confirmation screens.

If you wish to appeal the rejection, go to your Steam Support page. Select "Purchases". Find the game in question and select it. Choose " i have a question about this purchase".

but they can't. their tickets are denied

rawWwRrr 15 Jul @ 2:56pm

Originally posted by Jex:
Originally posted by Hey Im Recon:
ALL play time is counted and it’s impossible to accidentally purchase something because you have to go through multiple confirmation screens.

If you wish to appeal the rejection, go to your Steam Support page. Select "Purchases". Find the game in question and select it. Choose " i have a question about this purchase".
but they can't. their tickets are denied

Using the "I have a question about this purchase" gets the request in front of a real person. The Support agent may still respond with a canned reply, but it's still coming from a person. And if your friend is still being denied through this process, the answer won't change.

Last edited by rawWwRrr; 15 Jul @ 2:57pm

Jex 15 Jul @ 3:09pm

Originally posted by Hey Im Recon:
ALL play time is counted and it’s impossible to accidentally purchase something because you have to go through multiple confirmation screens.

If you wish to appeal the rejection, go to your Steam Support page. Select "Purchases". Find the game in question and select it. Choose " i have a question about this purchase".

Impossible? What about this guy? Same thing my friend did. https://www.reddit.com/r/Steam/comments/1aebr7d/comment/mgcx2ft/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=1&utm_content=share_button

You can't say accidental purchases are impossible. Have you seen how stupid people can be? People whined about purchase things faster on Genshin than Wuthering Waves, because people don't know how to add a password to your google play account. -_-