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Weiglgasse 11 Jul @ 2:56am

Alright, so first off, I tried everything I could find via search, and I already opened a support ticket, but I am supremely frustrated and I'm wondering if anyone has any ideas what else I could try.

Every time I try to purchase the game I'm currently trying to buy, I get the same error (see title).
I tried different payment methods, I tried using the steam beta, I tried clearing the download cache, I tried reinstalling steam, I tried restarting my PC, I tried purchasing via the mobile app.

I even tried getting the game in a bundle instead of the single game.

Any idea what else I could try while I wait (probably a long time) for support to get back to me?

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Showing 1-7 of 7 comments

Weeb Trash 11 Jul @ 11:04am

I have the same issue when trying to buy DLC for a game i already own.
And similarly the problem persisted through different payments methods, browsers and devices.

Volf 11 Jul @ 3:40pm

Same here. Been looking through all these answers and nothing. Been busted for me since Steam went down yesterday.

Weiglgasse 16 hours ago

It's still happening, and so far, support has asked me to:
- try via browser (didn't work)
- check with my bank (irrelevant, since steam won't let me open paypal in the first place)
- show them a screenshot of the game I'm trying to buy (at this point, just for testing, I've tried multiple different games, it's literally every game)

This is clearly somehow related to my account, which has never had an issue like this in over 10 years... I hope they fix it at some point, because right now, my workaround is buying steam keys at the humble store, which isn't how I want to keep doing this

Weeb Trash 14 hours ago

Originally posted by Steam Support:
Hi there,

Thanks for your patience while we looked into this issue in more detail.

Unfortunately, this product or bundle cannot be purchased from your current region. Due to the discount, the price (per item) has dropped below the threshold that is required by the bank to process the payment.

We are unable to adjust the pricing for the game/bundle. You may be able to purchase some items in the bundle separately.

I'm sorry for the inconvenience this has caused. If you have any unrelated questions, please let us know. Otherwise, this help request will be closed.

Steam Support
Ernan

that makes no sense, the DLC i'm trying to buy, RimWorld Odyssey, isn't region locked, discounted, or bundled.
And how high is this supposed threshold? I get the same error when I try to put €100 in my steam wallet.

Volf 11 hours ago

Originally posted by Weiglgasse:
It's still happening, and so far, support has asked me to:
- try via browser (didn't work)
- check with my bank (irrelevant, since steam won't let me open paypal in the first place)
- show them a screenshot of the game I'm trying to buy (at this point, just for testing, I've tried multiple different games, it's literally every game)

This is clearly somehow related to my account, which has never had an issue like this in over 10 years... I hope they fix it at some point, because right now, my workaround is buying steam keys at the humble store, which isn't how I want to keep doing this

Same issue on my end. Haven't had this issue for 20 years and no luck with support yet.

Last edited by Volf; 10 hours ago

Weiglgasse 7 hours ago

Originally posted by Volf:
Originally posted by Weiglgasse:
It's still happening, and so far, support has asked me to:
- try via browser (didn't work)
- check with my bank (irrelevant, since steam won't let me open paypal in the first place)
- show them a screenshot of the game I'm trying to buy (at this point, just for testing, I've tried multiple different games, it's literally every game)

This is clearly somehow related to my account, which has never had an issue like this in over 10 years... I hope they fix it at some point, because right now, my workaround is buying steam keys at the humble store, which isn't how I want to keep doing this

Same issue on my end. Haven't had this issue for 20 years and no luck with support yet.

It's wild.
Support is like "We've reached out to the publisher and hope they will be able to resolve the issue"

BROTHER. I tried buying 6 different games. The checkout system is the issue.

Volf 7 hours ago

Originally posted by Weiglgasse:
Originally posted by Volf:

Same issue on my end. Haven't had this issue for 20 years and no luck with support yet.
It's wild.
Support is like "We've reached out to the publisher and hope they will be able to resolve the issue"

BROTHER. I tried buying 6 different games. The checkout system is the issue.

Yep it's another case of having to reach out to multiple people before you find the 1 person with a brain.

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Date Posted: 11 Jul @ 2:56am

Posts: 7

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