Originally posted by DeityLT:

I want to log a ticket because my friend's account got hacked, and before they could act, the email address and phone number were changed.

I have been going through the Steam Support process, but I am unable to log a ticket anywhere.

Any suggestions, please?

Steam Account Recovery

It is possible to recover a stolen Steam account. You don't need access to the email, phone or password currently tied to the stolen account for this to work.

The recovery process allows you to contact Steam Support to provide proof of ownership.

Follow this guide to recover your account:

https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=3456188107

Support articles about account recovery:

Recovering a Stolen or Hijacked Steam Account

Providing Proof of Ownership

Link from the guide to start the recovery process:

https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithLoginInfo?accountsearch=1&issueid=408&reset=1

Originally posted by DeityLT:

I want to log a ticket because my friend's account got hacked...

Not your account, not your problem.

Show that guide I posted above to your friend. They have to contact support themselves.