所有討論 > Steam 討論區 > Help and Tips > 主題細節
Ken 3 月 2 日 上午 6:14
Steam refuse my approved refund request, I have no choice
I bought <<Shogun Showdown>>and other game on 1/1 and applied for a refund on 1/5, but I didn’t receive it, I search data and know that"refund to visa credit card may take one month( my VISA card is Taiwan Bank's account )"

sure, In 1/5, I refund in 2 weeks and play 0 hours

I wait until 3/1 now I still dont take the refund,so I applied for another refund on 3/1.steam just respond same reply:
""We have reviewed your refund request.

We will not be granting a refund at this time. The date of the purchase exceeds 2 weeks (our refund policy maximum).
Shogun Showdown""

and I write " WHY YOU didnt refund my 1/5 request can you answer me??"

JUST got the same reply "We will not be granting a refund at this time...."

===
Ironically ,Shogun Showdow is still in my library , I know I may never take refund back,I just call some help and reveal this event on community board.

I saw some people said Steam had honors on refund service, I THINK it not for me :)

If I really miss something please tell me, thanks everybody.
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目前顯示第 1-12 則留言，共 12 則
Aluvard 3 月 2 日 上午 6:35 
Did you get a response for your first ticket (05.01) or was it automatically closed?
Keep in mind that automatic refund is for those meeting following criteria: within 2 hours within 2 weeks.
#1
Lithurge 3 月 2 日 上午 7:38 
Make aanual request - choose I have a question about this game - and explain the situation. Support doesn't read the discussions here.
#2
Ken 4 月 5 日 上午 1:45 
引用自 Aluvard：
Did you get a response for your first ticket (05.01) or was it automatically closed?
Keep in mind that automatic refund is for those meeting following criteria: within 2 hours within 2 weeks.

thx bro, sure refund page is just closed without send mail to me, ironcally the next 2 request Steam send me maill to tell me REJECT.
#3
Ken 4 月 5 日 上午 1:48 
引用自 Lithurge：
Make aanual request - choose I have a question about this game - and explain the situation. Support doesn't read the discussions here.

thx Bro, how to make a annual request?
#4
ReBoot 4 月 5 日 上午 2:48 
引用自 Ken：
引用自 Aluvard：
Did you get a response for your first ticket (05.01) or was it automatically closed?
Keep in mind that automatic refund is for those meeting following criteria: within 2 hours within 2 weeks.

thx bro, sure refund page is just closed without send mail to me, ironcally the next 2 request Steam send me maill to tell me REJECT.
You're also told a reason. Are you over the 2h game time limit?
#5
Hennix 4 月 5 日 上午 3:44 
forget it
last purchase 1st january far out the 14 days since purchase limit
最後修改者：Hennix; 4 月 5 日 上午 4:26
#6
Ken 4 月 6 日 上午 8:28 
引用自 ReBoot：
引用自 Ken：

thx bro, sure refund page is just closed without send mail to me, ironcally the next 2 request Steam send me maill to tell me REJECT.
You're also told a reason. Are you over the 2h game time limit?
THX Bro,Sure I didnt play it anymore,So i Feel angry and sad at first.
MAY some connect problem at steam webpage or their staff miss my request.
#7
Ken 4 月 6 日 上午 8:29 
引用自 Hennix：
forget it
last purchase 1st january far out the 14 days since purchase limit
THX,Bro. You give a practical suggestion, I think so,even not my fault.
#8
HikariLight 4 月 6 日 上午 8:47 
引用自 Ken：
引用自 Hennix：
forget it
last purchase 1st january far out the 14 days since purchase limit
THX,Bro. You give a practical suggestion, I think so,even not my fault.
You have to meet BOTH the less than 2 hours played AND less than 14 days since purchase requirements to be eligible for a refund.
If you are outside that window, they can (and most of the time do) refuse the refund request.
#9
Ken 6 月 29 日 上午 1:29 
引用自 HikariLight：
引用自 Ken：
If you are outside that window, they can (and most of the time do) refuse the refund request.
THx, Bro, I still play it at 0 hrs now,haha. MAy be I should learn that now to play it and in future aware Steam for its untrusty
#10
khyden999 6 月 29 日 上午 6:49 
引用自 Ken：
sure, In 1/5, I refund in 2 weeks and play 0 hours

I'm not sure what's going on with you, Mr. Ken. From what I understand, you purchased Shogun Showdown but never played it, so it's still refundable at 0 hours. However, did you really waste 14 days just so you can send an email to Steam support asking for a refund?

Just as HikariLight said:

引用自 HikariLight：
引用自 Ken：
THX,Bro. You give a practical suggestion, I think so,even not my fault.
You have to meet BOTH the less than 2 hours played AND less than 14 days since purchase requirements to be eligible for a refund.
If you are outside that window, they can (and most of the time do) refuse the refund request.

Furthermore, Steam is a trustworthy platform. It is a highly reputable company, known for providing exceptional support through its dedicated Steam team, surpassing that of any other gaming company.
最後修改者：khyden999; 6 月 29 日 上午 6:50
#11
Crazy Tiger 6 月 29 日 上午 7:25 
The first ticket, which was within the policy, was autoclosed without response, but the 2 that were outside the policy aren't? Sounds like a compromised account.
最後修改者：Crazy Tiger; 6 月 29 日 上午 7:25
#12
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所有討論 > Steam 討論區 > Help and Tips > 主題細節
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