Originally posted by blender:

I'd like to get a refund for all my Rockstar games on Steam as I should be able to play them but I can't. But through the official Steam support pipeline, no refund is allowed for such old games.

Yeah, no. Since this is entirely on you by losing access to that email and the information Rockstar needs to unlink your accounts, why would you get a refund in this case?
Apart from being way outside the refund parameters anyway?

Originally posted by blender:

I have a Rockstar account that uses an email that does not exist anymore. Somehow that account is linked to my steam account. I can't log in due to two-phase authentication. I contacted Rockstar support to unlink the accounts so that I could link a new Rockstar account to my steam account. However, they keep asking for info that I can't obtain without logging in to the Rockstar account that I'm unable to log in.

I'd like to get a refund for all my Rockstar games on Steam as I should be able to play them but I can't. But through the official Steam support pipeline, no refund is allowed for such old games.

Your only option is to continue to work with rockstar support.

Steam support only makes exceptions on the refund policy if you are little over the 2 hours played and 2 weeks owned.

Originally posted by Ogami:

Originally posted by blender:

I'd like to get a refund for all my Rockstar games on Steam as I should be able to play them but I can't. But through the official Steam support pipeline, no refund is allowed for such old games.

Yeah, no. Since this is entirely on you by losing access to that email and the information Rockstar needs to unlink your accounts, why would you get a refund in this case?
Apart from being way outside the refund parameters anyway?

I understand that I lost that email, but I did buy the game from Steam. Not from Rockstar. I think Steam has the responsibility to allow users to play games that were purchased via Steam regardless of any third-party nonsense.

I don't understand why the Rockstar account would need to be unlinked from my steam account. If I could just create a new Rockstar account and link it to my steam account. I do have full access to my steam account and this is where my purchased games are in.

You cannot link a new Rockstar account to your current Steam account. It is a one way ticket otherwise people would cheat in GTAV for example, then link back to the same Steam account as though nothing happened.

You have to recover your old account and prove it is your account.

As for a refund -You lost access to your email which has zero to do with refunds.

If only one Rockstar account can be linked to one Steam account, then it should be enough to prove the ownership of my steam account in order to unlink the Rockstar account. The game has been purchased via Steam so it should be possible to regain access via that system.

Originally posted by blender:

If only one Rockstar account can be linked to one Steam account, then it should be enough to prove the ownership of my steam account in order to unlink the Rockstar account. The game has been purchased via Steam so it should be possible to regain access via that system.

Rockstar doesn't have access to Valve systems and can't determine anything about your ownership of your Steam account.

And since the linking is done on Rockstar's side you're asking them to make changes to a rockstar account you don't have access to and haven't been able to prove ownership of
and that's never gonna happen no matter how upset you get.

We understand the frustration you feel from the corner you've painted yourself into. And how you can imagine convenient solutions, you're not the first.

Failing to manage your accounts doesn't entitle you to refunds, or anything. The only thing you're entitled to is learning a hard lesson about being cavalier about easily losable accounts.

Keep working with rockstar support or give up. And do a better job of managing your accounts moving forward now that you're aware of the consequences of failing to do so. You won't get points for having to learn it twice anyway.

I would understand the situation had I purchased the game directly from Rockstar. But I think Valve should have some responsibility here as it is selling the game. Buying the games via Steam, I was not aware that the games were actually purchated under the Rockstar account. I always considered the Rockstar account to be a secondary one that mostly tracks game progress but it was not clear when buying the games that Rockstar account used with the Steam account cannot be changed and is required equally as steam account for being able to play.

Originally posted by blender:

I would understand the situation had I purchased the game directly from Rockstar. But I think Valve should have some responsibility here as it is selling the game. Buying the games via Steam, I was not aware that the games were actually purchated under the Rockstar account..

Yes you were. There is a big information box on the Steam store page of Rockstar games that informs you that the game needs both a 3rd part login service and client ( Rockstar Social Club) and the agreement to 3rd party TOS.
See here: https://prnt.sc/ymURgnQPSo8N

You not informing yourself before your purchase about that is again nobodys fault but your own.

Originally posted by blender:

I would understand the situation had I purchased the game directly from Rockstar.

Your inability to understand or your refusal to understand is entirely your problem. You understand that right?

Originally posted by blender:

But I think Valve should have some responsibility here as it is selling the game. Buying the games via Steam, I was not aware that the games were actually purchated under the Rockstar account. I always considered the Rockstar account to be a secondary one that mostly tracks game progress but it was not clear when buying the games that Rockstar account used with the Steam account cannot be changed and is required equally as steam account for being able to play.

Believe what you want, assume what you want. Meanwhile in reality most everyone else manages to get it.

And what ever "responsibility" you assign to Valve, it's completely eclipsed by your incorrect assumptions and account mismanagement, and your agreement with either isn't necessary for the world to continue on as is.

We can only tell you what is, debating it or rejecting it isn't gonna change anything about what is.

Technically this is a user error issue. In the future, OP, you may want to write down all old emails and their passwords. I use a physical notebook with this information next to me so i never lose it in the future, and to prevent things like this. This is why you need to do this OP. Again, this is your issue and fault for not writing down the email and password. Your only options since you didn't do this is to keep talking to rockstar support. You could also try talking to the email provider you had your old email with to see if they can help you too.

NOTE: Ive been thru 3 natural disasters and have yet to lose my passwords and emails due to this method.

Originally posted by blender:

If only one Rockstar account can be linked to one Steam account, then it should be enough to prove the ownership of my steam account in order to unlink the Rockstar account. The game has been purchased via Steam so it should be possible to regain access via that system.

All linking and unlinking is done on Rockstar's end.

Originally posted by blender:

I would understand the situation had I purchased the game directly from Rockstar. But I think Valve should have some responsibility here as it is selling the game. Buying the games via Steam, I was not aware that the games were actually purchated under the Rockstar account..

They are not purchased under a Rockstar account, they are purchased on Steam and linked to a Rockstar account.

Purchased on a Rockstar account means you purchased them on Rockstar's own launcher and launch the games from there (excluding LA Noire which launches on Steam).

I do understand that this is my fault for losing the email. I have all my account info on paper and normally don't lose any credentials but this is a bit different as the account is so old that the email provider has ceased to exist. I havent played those games in ages so this situation developed somewhat under my radar. I have been under the impression that if I buy something on steam I can play it later as long as I can log on steam. Clearly this is not the case. Lesson learned.

Originally posted by blender:

I do understand that this is my fault for losing the email. I have all my account info on paper and normally don't lose any credentials but this is a bit different as the account is so old that the email provider has ceased to exist. I havent played those games in ages so this situation developed somewhat under my radar.

Sorry to hear that. Contact rockstar support and explain what you just said here.

Originally posted by blender:

I do understand that this is my fault for losing the email. I have all my account info on paper and normally don't lose any credentials but this is a bit different as the account is so old that the email provider has ceased to exist. I havent played those games in ages so this situation developed somewhat under my radar. I have been under the impression that if I buy something on steam I can play it later as long as I can log on steam. Clearly this is not the case. Lesson learned.

Well it's not Valve's or Rockstar's fault you lost access to the email. It doesn't have to be anyone's fault. Something not being your fault doesn't make it someone else's responsibility because that would be convenient either

And lots of publishers have their own account/launcher requirements. Valve doesn't control or dictate how other people manage their products. Buying a game on Steam doesn't negate the publishers requirements.

Maintaining access to accounts might be the most important thing. After all what if you hadn't used Steam in ages and used that same email? You'd have to go through recovery and if you couldn't provide proof of ownership, same problem only you wouldn't be able to fall back on arguing access to some other account.

I'm not saying it's all the perfect system. But relying solely on email for account creation/access isn't something Valve or Rockstar invented. And not really their job to fix either. It's a decades old flawed system and no one really wants to give rockstar hard ID like a bank to be able to revover accounts in any scenario. Same for Steam, even if it would be the proper solution to prevent your situation.

So you're gonna have yo be extra careful, especially with aged and seldom used accounts