how long ago was the refund approved?
how long after purchasing the game did you submit for a refund? if a refund is made shortly after purchase, the funds will simply not be collected by steam so there would be nothing to refund.

If you asked for refund within 24 hours of purchase, then the money never left your account.

Originally posted by Wolf Knight:

how long ago was the refund approved?
how long after purchasing the game did you submit for a refund? if a refund is made shortly after purchase, the funds will simply not be collected by steam so there would be nothing to refund.

14 days ago maybe 13. If you play less than 2 hours you get a refund nearly instantly.

Originally posted by Giacomo Volpe:

Originally posted by Wolf Knight:

how long ago was the refund approved?
how long after purchasing the game did you submit for a refund? if a refund is made shortly after purchase, the funds will simply not be collected by steam so there would be nothing to refund.

14 days ago maybe 13. If you play less than 2 hours you get a refund nearly instantly.

Time played does not equate to refund speed.

https://steamhost.cn/help_steampowered_com/en/faqs/view/5FDE-BA65-ACCE-A411
''When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled. In many cases it takes up to 30 days for your bank to confirm that Steam never received the funds in the first place. Once confirmed, your bank will release the hold and remove the charge from your bank statement. Please Note: When a transaction is cancelled, you will not see a credit on your account''

Originally posted by Aluvard:

If you asked for refund within 24 hours of purchase, then the money never left your account.

In my card detail it result the loss of money but it still remains to be accounted for.

When you say you ''miss some funds'' ... do you mean you only got some money returned to you or nothing at all?

Originally posted by J4MESOX4D:

Originally posted by Giacomo Volpe:

14 days ago maybe 13. If you play less than 2 hours you get a refund nearly instantly.

Time played does not equate to refund speed.

https://steamhost.cn/help_steampowered_com/en/faqs/view/5FDE-BA65-ACCE-A411
''When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled. In many cases it takes up to 30 days for your bank to confirm that Steam never received the funds in the first place. Once confirmed, your bank will release the hold and remove the charge from your bank statement. Please Note: When a transaction is cancelled, you will not see a credit on your account''

Ah thank you! I'll see if by the end of the month or the 30 days the money will be back.

Originally posted by miamew3:

When you say you ''miss some funds'' ... do you mean you only got some money returned to you or nothing at all?

Ah no, not miss like in only some of it were given back. Sorry for the bad english. I mean. For example I asked a refund for another game. I played less than 2 hours and waited 10 days before asking for a refund because I was still undecided if I wanted a refund or not. The 10th day I asked a refund and a few day later the funds were back in my bank account. This refund, of a game I bought the 9/6 is still missing.*

I've been waiting 25 days for 2 game refunds. One is still a pending Payment in my bank account. So there might be a issue.

Originally posted by soh:

I've been waiting 25 days for 2 game refunds. One is still a pending Payment in my bank account. So there might be a issue.

I finally received one of the two missing refunds, Now i still have to wait. I hope that is for you too.