Oprindeligt skrevet af sirlonny:

Need help recovering deceased parent's password

I inherited my step father's computer when he passed away. He had a steam account but it's not accepting the password I had for it. I don't have access to his email address to do a lost password. Who and how can I contact someone to get help. I know he had some games on his Steam that I had bought for him that I would like to play, but I have to sign in to download and play them.

Sorry for your loss.

We can not help you gain access to an account that is not yours and neither can support.

Unfortunately, if you don't know the credentials or have no way of retrieving them outside of steam, you are out of luck.

Steam support will not assist as you are not the account owner or creator, and they have a strict "no transferring accounts" policy as outlined by the SSA.

Oprindeligt skrevet af sirlonny:

I inherited my step father's computer when he passed away. He had a steam account but it's not accepting the password I had for it. I don't have access to his email address to do a lost password. Who and how can I contact someone to get help. I know he had some games on his Steam that I had bought for him that I would like to play, but I have to sign in to download and play them.

The other responses are right. If your step father didn't keep his passwords stored somewhere accessible then you're out of luck with most of his accounts.

I think the lesson is if you want people to be able to access your accounts if you pass, store the credentials and account info in a password manager and leave instructions on how to access it.

In my family, different people handled different stuff depending on what they were emotionally capable of doing and their skill set. It sounds like you don't have access to the legal documents. You might want to contact whoever does. I got asked to figure out how to access several accounts that nobody else could get into. I could do that easily enough, but I'm no good at maneuvering through legal bureaucracy. Someone else did that.