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https://steamhost.cn/help_steampowered_com/wizard/HelpWithPurchase
If it's failed, then Valve didn't get your money and they're now on hold by bank.
What do you mean by "Steam is ghosting you"? If they just close your tickets without reply, then it's not them -- your account has been hijacked, and the hijacker is closing your tickets so you can't contact support.
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