Originally posted by Rhuan:

No dia 29 de junho de 2025, meu saldo da carteira Steam (aproximadamente R$ 40,00) foi usado para comprar diversos itens do Dota 2 no Mercado da Comunidade, sem minha autorização.

Eu não fiz essas compras. Tenho o Steam Guard ativado e uso essa conta apenas no meu computador. Após notar a movimentação, troquei a senha e fiz varredura com antivírus.

estou com medo de acontecer isso novamente, a steam nao quer reembolsar
o que posso fazer?

Your account is compromised.

Do not trade until your account is secured.

Take the following steps to secure your account:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://steamhost.cn/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://steamhost.cn/twofactor/manage
6. Revoke the API key (there should be no key). https://steamhost.cn/steamcommunity_com/dev/apikey


Steam does not return inventory items or wallet funds.

Steam Item Restoration Policy

Originally posted by Community Market FAQ:

How can I reverse or cancel a completed Community Market transaction and/or get a refund?

All purchases are final – you will not have any right to a refund or a reversal of any Community Market transaction once it is completed.

You have to find out how someone got access to your account.