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Consider this: If you went to a movie theater that advertises 5 dollar prices, they usually have a clause to charge more on "holidays". This is basically what your ISP is doing. They throttle more usually during holidays to save data on their end, because alot of people are off and using the same ISP.
Most likely they refer you to the contact you signed up with them. That is what they usually do.
Wouldn't be the first time they're messing with the internet. Nothing is ever guaranteed, I guess.