the skins weren't here and were sent to a profile with the same image as my other personal account.

You fell for a phishing scam and gave away your login information by logging into a fake trading website.

Oprindeligt skrevet af Choice:

Steam saying they don't give back items on support request

That's correct, they don't. Your items are gone and you can't have them back. Too many people were pretending that they got scammed so they can complain and get free items. So now you're expected to know how to avoid getting phished, and if you lose any items, they're gone for good.

your account is compromised
DO NOT TRADE
If you have access to the account

Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://steamhost.cn/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
5. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
6. If points were stolen, do a password RESET to cancel the awards/points before they are delivered


Please review how you are logging into Steam or handling your log in information. You somehow gave them your log in information. This could of been due to the computer being compromised and redirecting to a fake login, or you using a 3rd party site to login to steam.

all 3rd party sites are USE AT OWN RISK.
report the account the items went to thru its profile.

You initiated a trade whilst your account was compromised and confirmed it yourself without adequately assessing the trading window. Secure your account with the steps provided above but items lost this way are not returned. Make sure you report the recipient account.