Alle diskussioner > Steam-fora > Help and Tips > Trådoplysninger
Naib ✩ For 22 timer siden
Problemas com reembolso
Estou tentando entender o motivo pelo qual meu namorado não consegue ser reembolsado, todos os chamados dele estão sendo encerrados. Penso que a plataforma pode esta considerando as solicitações dele como abuso (sendo de total direito nosso reembolsar um produto que não nos agrada/ não funciona como desejado). Alguém sabe me dizer se isso é permanente na conta ou se dentro de algum tempo ele poderá voltar a solicitar reembolsos?
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cSg|mc-Hotsauce For 21 timer siden 
Unless support answered their previous tickets with "we will not be granting a refund at this time" and the tickets close without being told so before, the account is compromised.

Closed by a Malicious Individual

A ticket can be considered to have been maliciously closed when someone other than the person submitting the ticket closes it.

If your support tickets are being closed without response from the Steam Support team, and you're not closing them yourself, it's likely that someone else is closing them - perhaps maliciously. In the very rare cases where this happens, it can usually be attributed to an account hijacker that is trying to make recovery difficult for the account owner. While this is a serious situation when it comes up, it's also usually a simple matter of securing your computer and email account before getting back in touch with Steam Support to recover your Steam account.

https://steamhost.cn/help_steampowered_com/en/faqs/view/70D8-0BCC-C47E-F498

All steps...

Scan for malware. https://www.malwarebytes.com/ or with whatever.

Deauthorize all devices https://steamhost.cn/twofactor/manage

Change your password on a secure device.

Generate new back up codes. https://steamhost.cn/twofactor/manage

Revoke the api key (this should be empty) https://steamhost.cn/steamcommunity_com/dev/apikey

AFTER you fully secure your account, make a new ticket.

:nkCool:
#1
Requias For 15 timer siden 
acho que se ele abusa muito em pedir reembolso a steam possa dar uma restrição, ou não, provavelmente caia em um periodo de 72h
#2
cSg|mc-Hotsauce For 15 timer siden 
Oprindeligt skrevet af Requias:
acho que se ele abusa muito em pedir reembolso a steam possa dar uma restrição, ou não, provavelmente caia em um periodo de 72h

No such thing.

:nkCool:
#3
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Alle diskussioner > Steam-fora > Help and Tips > Trådoplysninger
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