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https://steamhost.cn/help_steampowered_com/en/faqs/view/70D8-0BCC-C47E-F498
Closed by a Malicious Individual
''A ticket can be considered to have been maliciously closed when someone other than the person submitting the ticket closes it.
If your support tickets are being closed without response from the Steam Support team, and you're not closing them yourself, it's likely that someone else is closing them - perhaps maliciously. In the very rare cases where this happens, it can usually be attributed to an account hijacker that is trying to make recovery difficult for the account owner. While this is a serious situation when it comes up, it's also usually a simple matter of securing your computer and email account before getting back in touch with Steam Support to recover your Steam account''
More details.
What request?
How are they rejecting it?
The less vague you are the more informed the responses can be.
Someone stole my cs2 skins using name steam support (alisa valve anti cheat)
Secure your account. All steps...
Scan for malware. https://www.malwarebytes.com/ or with whatever.
Deauthorize all devices https://steamhost.cn/twofactor/manage
Change your password on a secure device.
Generate new back up codes. https://steamhost.cn/twofactor/manage
Revoke the api key (this should be empty) https://steamhost.cn/steamcommunity_com/dev/apikey
Read the Steam Item Restoration Policy.
Well that's not a what, it's a why. If it's diffult, just copy and paste the ticket correspondence. The more you needlessly paraphrase the less informed answers can be.
Of course, based on what you've written in this topic is seems very plausible that your support tickets are equally as vague and malformed and thus not actionable.
So explicitly, what are you asking Valve to do?
If you're asking them to return items, they haven't done that since the 2000's. All trades are final. You got scammed. Your account isn't secure. And Valve is not responsible for your ignorance, gullibility, or security mistakes that allowed your account to be compromised.
If your request is something else, what is it?