Originally posted by 1stAnicknjo™:

STEAM Company policies is NOT the LAW !

So I purchased a game and have tried multiple ways in trying to increase FPS, stop lag and reduce server ping which bloody locks a particular game constantly (game does not matter so ill not add it here).

What does matter is i have been at this for 3-4 hours then requested cash back clearly stating the issues i have encountered YET it appears that STEAM is hiding behind the -

'We are unable to refund this purchase to your PayPal at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).'

Well thats garbage as it is COMPANY POLICY and NOT the LAW ! thats the crux of the matter

In the UK under

Consumer Rights Act 2015 clearly states the LAW is on the CONSUMERS side 0-30 days you can request a full refund you may NOT get a full refund BUT you are entitled to a partial refund at the least !

there is far more i could type BUT all i need is a UK address as the on line steam is NOT getting through to a 'REAL' person and if it is getting to a real person then they have NOT taken in to account the LAW what i clearly stipulated in the 3 emails via tickets

any help for a UK address would be appreciated

Thanks

What game?

When did you purchase it?

You're free to go to a local consumer agency or lawyer or such to take action.

Don't be surprised that your own interpretation of the law isn't correct, though.

Originally posted by cSg|mc-Hotsauce:

Originally posted by 1stAnicknjo™:

STEAM Company policies is NOT the LAW !

So I purchased a game and have tried multiple ways in trying to increase FPS, stop lag and reduce server ping which bloody locks a particular game constantly (game does not matter so ill not add it here).

What does matter is i have been at this for 3-4 hours then requested cash back clearly stating the issues i have encountered YET it appears that STEAM is hiding behind the -

'We are unable to refund this purchase to your PayPal at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).'

Well thats garbage as it is COMPANY POLICY and NOT the LAW ! thats the crux of the matter

In the UK under

Consumer Rights Act 2015 clearly states the LAW is on the CONSUMERS side 0-30 days you can request a full refund you may NOT get a full refund BUT you are entitled to a partial refund at the least !

there is far more i could type BUT all i need is a UK address as the on line steam is NOT getting through to a 'REAL' person and if it is getting to a real person then they have NOT taken in to account the LAW what i clearly stipulated in the 3 emails via tickets

any help for a UK address would be appreciated

Thanks

What game?

When did you purchase it?

:nkCool:

owned the game 1 day, steam believe the company policies over ride the LAW, it does not and they will be reminded of this

Originally posted by Crazy Tiger:

You're free to go to a local consumer agency or lawyer or such to take action.

Don't be surprised that your own interpretation of the law isn't correct, though.

i interoperate nothing i follow the LAW and what it states for consumer rights, the game industry in this case STEAM expect YOU the customer not to know the law or more to the point do NOTHING about any issue

Oh boy here we go again

I recommend you actually read the relevant law itself

The act expressly says your right of refusal ends the nano second the game is downloaded to your computer.

Once that's done, your legal right of refusal ends entirely. Steam's policy is VOLUNTARY as you already waived your right of refusal upon purchase

Read the law as it is actually written, not the cherry picked parts that you want to read because you're too lazy to read the entire thing

Every ignorant gamer has tried to use this as "oh steam is breaking the law". Unsurprisginly, Steam is somehow not being hauled into court by any UK authority over this for the past DECADE. You might wonder WHY?

If you think you're delusional enough that youre going to get a refund on ARK then well all power to you when you get laughed out of the offices

Originally posted by 1stAnicknjo™:

Originally posted by Crazy Tiger:

You're free to go to a local consumer agency or lawyer or such to take action.

Don't be surprised that your own interpretation of the law isn't correct, though.

i interoperate nothing i follow the LAW and what it states for consumer rights, the game industry in this case STEAM expect YOU the customer not to know the law or more to the point do NOTHING about any issue

Except that you're literally trying to interprete it your way. You'll find that also in the UK a broken product is something entirely different as what you're portraying now.

Originally posted by 1stAnicknjo™:

So I purchased a game and have tried multiple ways in trying to increase FPS, stop lag and reduce server ping which bloody locks a particular game constantly (game does not matter so ill not add it here).

What does matter is i have been at this for 3-4 hours then requested cash back clearly stating the issues i have encountered YET it appears that STEAM is hiding behind the -

'We are unable to refund this purchase to your PayPal at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum).'

Well thats garbage as it is COMPANY POLICY and NOT the LAW ! thats the crux of the matter

You know, Steam has been in operation for decades. And the Refund Policy turns ten years old today. And somehow Valve has gotten away with breaking UK law for a decade?

Why hasn't it been addressed before today? You might want to keep the possibilities for information you're not aware of. You might want to entertain that you're not actually qualified to interpret the law.

After all you'd hardly be the first user to paraphrase something and get it wrong. Or cherry pick and ignore inconvenient bits of information in favor of a more self-serving interpretation. That make work fine inside your head, or in a forum post where you don't have to acknowledge or accept anything contrary. But you do know there's a point where the rubber actually hits the road and your feelings and opinions don't matter.

Originally posted by 1stAnicknjo™:

In the UK under

Consumer Rights Act 2015 clearly states the LAW is on the CONSUMERS side 0-30 days you can request a full refund you may NOT get a full refund BUT you are entitled to a partial refund at the least !

Would you care to link to your resource on this? Because to follow your format. Your PERSONAL INTERPRETATION of the LAW may NOT actually be CORRECT. We can all look it up, but if you provide your resource one less thing for you to quibble about.

Originally posted by 1stAnicknjo™:

there is far more i could type BUT all i need is a UK address as the on line steam is NOT getting through to a 'REAL' person and if it is getting to a real person then they have NOT taken in to account the LAW what i clearly stipulated in the 3 emails via tickets

any help for a UK address would be appreciated

Thanks

You know random support staff aren't going to be UK law experts, aren't going to take your word for it, aren't going to investigate the law and make a decision in your favor using it, aren't going to try and interpret the law.

You're going to have to sue, and your lawyer can talk to their lawyers. But chances are your lawyer will be glad to explain reality to you like you're five. And maybe if you're paying an expensive consultation fee you'll be more apt to listen to an expert of your choosing.

Originally posted by 1stAnicknjo™:

Originally posted by Crazy Tiger:

You're free to go to a local consumer agency or lawyer or such to take action.

Don't be surprised that your own interpretation of the law isn't correct, though.

i interoperate nothing i follow the LAW and what it states for consumer rights, the game industry in this case STEAM expect YOU the customer not to know the law or more to the point do NOTHING about any issue

You know if I had a dollar for every UK or EU armchair lawyer whose made identical self-serving claims to yours, I would be writing this from a private island.

Convincing yourself that you're right may not hold up in court as well as you think.

https://steamhost.cn/help_steampowered_com/en/faqs/view/369C-3E9F-76FD-DEDA

EU/UK Right of Withdrawal and Steam Refunds

European and UK law principally provides a right of withdrawal on software sales. However, it can be and typically is excluded for boxed software that has been opened and for digitally provided content once it is provided to the end user. This is what happens when you make a transaction on Steam: The EU/UK statutory right of withdrawal ends 14 days after your purchase or the moment you start downloading the content and services for the first time (whichever is sooner).

At the same time, Steam voluntarily offers refunds to all of its customers worldwide in a way that is much more customer-friendly than our legal obligations. In particular, and for digital games we allow you to try them for up to two hours, whereas your statutory right of withdrawal does not give you a chance to try out games at all.