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What game?
When did you purchase it?
Don't be surprised that your own interpretation of the law isn't correct, though.
owned the game 1 day, steam believe the company policies over ride the LAW, it does not and they will be reminded of this
i interoperate nothing i follow the LAW and what it states for consumer rights, the game industry in this case STEAM expect YOU the customer not to know the law or more to the point do NOTHING about any issue
I recommend you actually read the relevant law itself
The act expressly says your right of refusal ends the nano second the game is downloaded to your computer.
Once that's done, your legal right of refusal ends entirely. Steam's policy is VOLUNTARY as you already waived your right of refusal upon purchase
Read the law as it is actually written, not the cherry picked parts that you want to read because you're too lazy to read the entire thing
Every ignorant gamer has tried to use this as "oh steam is breaking the law". Unsurprisginly, Steam is somehow not being hauled into court by any UK authority over this for the past DECADE. You might wonder WHY?
If you think you're delusional enough that youre going to get a refund on ARK then well all power to you when you get laughed out of the offices
You know, Steam has been in operation for decades. And the Refund Policy turns ten years old today. And somehow Valve has gotten away with breaking UK law for a decade?
Why hasn't it been addressed before today? You might want to keep the possibilities for information you're not aware of. You might want to entertain that you're not actually qualified to interpret the law.
After all you'd hardly be the first user to paraphrase something and get it wrong. Or cherry pick and ignore inconvenient bits of information in favor of a more self-serving interpretation. That make work fine inside your head, or in a forum post where you don't have to acknowledge or accept anything contrary. But you do know there's a point where the rubber actually hits the road and your feelings and opinions don't matter.
Would you care to link to your resource on this? Because to follow your format. Your PERSONAL INTERPRETATION of the LAW may NOT actually be CORRECT. We can all look it up, but if you provide your resource one less thing for you to quibble about.
You know random support staff aren't going to be UK law experts, aren't going to take your word for it, aren't going to investigate the law and make a decision in your favor using it, aren't going to try and interpret the law.
You're going to have to sue, and your lawyer can talk to their lawyers. But chances are your lawyer will be glad to explain reality to you like you're five. And maybe if you're paying an expensive consultation fee you'll be more apt to listen to an expert of your choosing.
You know if I had a dollar for every UK or EU armchair lawyer whose made identical self-serving claims to yours, I would be writing this from a private island.
Convincing yourself that you're right may not hold up in court as well as you think.
EU/UK Right of Withdrawal and Steam Refunds
European and UK law principally provides a right of withdrawal on software sales. However, it can be and typically is excluded for boxed software that has been opened and for digitally provided content once it is provided to the end user. This is what happens when you make a transaction on Steam: The EU/UK statutory right of withdrawal ends 14 days after your purchase or the moment you start downloading the content and services for the first time (whichever is sooner).
At the same time, Steam voluntarily offers refunds to all of its customers worldwide in a way that is much more customer-friendly than our legal obligations. In particular, and for digital games we allow you to try them for up to two hours, whereas your statutory right of withdrawal does not give you a chance to try out games at all.