All Discussions > Steam Forums > Help and Tips > Topic Details
白夜 17 Jul @ 4:50pm
Hacked Plz Help
So today I accepted around 4 friend requests I didn't think much of it since I had to go to work next thing I know is I get notifications of people redeeming gifts I sent which I knew couldn't be since I haven't sent a gift since April nor did I have any scheduled so I checked who the gifts went to and lo and behold it's the people who I accepted friend request so I tried refunding but steam didn't let me cuz the game was redeemed and emailing them archived nothing the people that bought the games even bought more credit to buy games so I've lost around 200+ USD how do I get it back?
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Showing 1-4 of 4 comments
Wolf Knight 17 Jul @ 4:53pm 
Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://steamhost.cn/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
5. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
6. If points were stolen, do a password RESET to cancel the awards/points before they are delivered
#1
白夜 17 Jul @ 5:05pm 
Originally posted by Wolf Knight:
Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://steamhost.cn/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
5. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
6. If points were stolen, do a password RESET to cancel the awards/points before they are delivered


This is how to secure my acc but how do I get my money back
#2
𝕷𝖆𝖞 17 Jul @ 5:21pm 
Originally posted by 白夜:
Originally posted by Wolf Knight:
Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://steamhost.cn/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
5. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
6. If points were stolen, do a password RESET to cancel the awards/points before they are delivered


This is how to secure my acc but how do I get my money back
Contact your bank, you SHOULD be able to get it back.
#3
d3str0y3r 17 Jul @ 8:12pm 
Originally posted by Fine ♥♥♥♥♥:
Originally posted by 白夜:


This is how to secure my acc but how do I get my money back
Contact your bank, you SHOULD be able to get it back.

If you do a charge back your payment method with be permanently banned on steam.
#4
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: 17 Jul @ 4:50pm
Posts: 4
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