My Ubisoft Account Was Hacked

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IV. Baudouin 20 Jul @ 2:58am

Hello, about a month ago my Ubisoft account was hacked. The email, username, and password were completely changed, and the account has disappeared. I’ve opened several support tickets and sent multiple emails to Ubisoft, but I never received any help. I have all the necessary proof in my possession. All my Ubisoft-related games have become useless, and they were worth nearly a fortune.

As a last resort, I created a new account just to be able to play my games again, but now it asks for CD key activation and I don’t have the key. I can’t find it through Steam, and it’s not being provided. I also contacted Ubisoft support again, but they refused to help.
How can I resolve this issue?

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Showing 1-10 of 10 comments

rawWwRrr 20 Jul @ 3:36am

You can only resolve Ubisoft account issues with Ubisoft.

IV. Baudouin 20 Jul @ 3:39am

Originally posted by rawWwRrr:
You can only resolve Ubisoft account issues with Ubisoft.

Thanks for the input, I’m fully aware that only Ubisoft can resolve this. That’s why I’m trying to contact them, but I’m having serious difficulties reaching support and getting help.

That’s why I created this post here hoping someone who has experienced this before or can help might see it.

Last edited by IV. Baudouin; 20 Jul @ 3:40am

Nx Machina 20 Jul @ 3:51am

Originally posted by IV. Baudouin:
Hello, about a month ago my Ubisoft account was hacked. The email, username, and password were completely changed, and the account has disappeared. I’ve opened several support tickets and sent multiple emails to Ubisoft, but I never received any help. I have all the necessary proof in my possession. All my Ubisoft-related games have become useless, and they were worth nearly a fortune.

To recover access to your Ubisoft account:

From the Ubisoft account login page, select "Can't log in?".
Choose "I forgot my password".
Enter the email address you believe is associated with the Ubisoft account you would like to recover.
Complete the Captcha verification and select "Continue".
Select "Don't have access to your email?".
Select "Visit Ubisoft Help" and fill out the Account Recovery Form for further support.

Originally posted by IV. Baudouin:
As a last resort, I created a new account just to be able to play my games again, but now it asks for CD key activation and I don’t have the key. I can’t find it through Steam, and it’s not being provided. I also contacted Ubisoft support again, but they refused to help.
How can I resolve this issue?

You cannot link a new Ubisoft account to the same Steam account.

IV. Baudouin 20 Jul @ 3:56am

Originally posted by Nx Machina:
Originally posted by IV. Baudouin:
Hello, about a month ago my Ubisoft account was hacked. The email, username, and password were completely changed, and the account has disappeared. I’ve opened several support tickets and sent multiple emails to Ubisoft, but I never received any help. I have all the necessary proof in my possession. All my Ubisoft-related games have become useless, and they were worth nearly a fortune.

To recover access to your Ubisoft account:

From the Ubisoft account login page, select "Can't log in?".
Choose "I forgot my password".
Enter the email address you believe is associated with the Ubisoft account you would like to recover.
Complete the Captcha verification and select "Continue".
Select "Don't have access to your email?".
Select "Visit Ubisoft Help" and fill out the Account Recovery Form for further support.

Originally posted by IV. Baudouin:
As a last resort, I created a new account just to be able to play my games again, but now it asks for CD key activation and I don’t have the key. I can’t find it through Steam, and it’s not being provided. I also contacted Ubisoft support again, but they refused to help.
How can I resolve this issue?

You cannot link a new Ubisoft account to the same Steam account.

Hi, thank you very much for your response. I’ve actually tried that method several times, but unfortunately, I haven’t received any positive results.

Today, I noticed something interesting my phone number is still linked to the hacked Ubisoft account. However, I can’t use it to recover or log in to the account. I’m currently looking into whether that’s even possible, but so far, it doesn’t seem like Ubisoft offers that kind of recovery option.