Got a BSOD when downloading a game update, now the update cancels itself every time.
I click update, and now it waits a couple seconds (at 0%), and goes back to "Update Queued". I searched for advice online, and I tried the following:

Restart: Did nothing useful

Clear Download Cache: Did absolutely nothing to help.

Verify Integrity of Game Files: It says "all 0 files successfully validated."
(I'm pretty sure I should have more than zero files?)

Weirdly, I had two other game downloads that were queued, and I was, just now, able to download and install one of them, but the other (which I hadn't even started downloading before the BSOD) is able to download, but gets stuck at 7% when installing (and keeps telling me the download is corrupt) Clearing the Download Cache doesn't help with that one either.
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Showing 1-11 of 11 comments
valy77 20 Jul @ 4:08am 
same problem , what windous u have ?
I'm using Windows 10, and I've been using Steam with it for a few years with no problems.
Ellros 20 Jul @ 5:31pm 
My guess it that it is requiring Win 11/ I've gotten the error on certain games with my Win 7 PC, and my Win 10 laptop. Going to upgrade both in a few weeks.
Ettanin 20 Jul @ 5:46pm 
Originally posted by The Chromatic Wizard:
I click update, and now it waits a couple seconds (at 0%), and goes back to "Update Queued". I searched for advice online, and I tried the following:

Restart: Did nothing useful

Clear Download Cache: Did absolutely nothing to help.

Verify Integrity of Game Files: It says "all 0 files successfully validated."
(I'm pretty sure I should have more than zero files?)

Weirdly, I had two other game downloads that were queued, and I was, just now, able to download and install one of them, but the other (which I hadn't even started downloading before the BSOD) is able to download, but gets stuck at 7% when installing (and keeps telling me the download is corrupt) Clearing the Download Cache doesn't help with that one either.
could be a failing drive and/or defective RAM
Yes, the RAM is very slightly defective. My system crashes once a month on average, but its rare enough that I don't think it's worth buying fresh RAM (and memtest didn't detect anything until I ran it for multiple days at a time, so finding the faulty stick is difficult).

The BSOD likely wasn't caused by Steam, I just wrote it to say that Steam got messed up after this crash. I can still play my games and do everything as normal, all except for these two games that are stuck, and I'm not sure how to fix them.
Last edited by The Chromatic Wizard; 20 Jul @ 11:35pm
I tried completely uninstalling and reinstalling one of the games. It doesn't even want to reinstall. It cancels the download at 94%.
Ettanin 21 Jul @ 12:49am 
up to you, but even 'slightly' defective RAM will tamper with file integrity. There's no slightly. Its either defective or it's not.
Last edited by Ettanin; 21 Jul @ 12:50am
I could change the RAM, but that wouldn't fix the issue I currently have, which I'm trying to fix. Do you have any suggestions for how to get Steam to fully install those two games, when it currently just stops partway?
I finally went ahead and reinstalled steam, which fixed it.

For future readers:

1. Completely exit Steam.

2. Go into where your games are stored: [Path]/Steam/steamapps/downloading and delete everyting inside (the incomplete downloads).

3. Then go into where Steam is stored (usually Program Files x86/Steam) and delete everything exceot steam.exe and your steamapps folder (if you have one in there).

4. Open steam.exe

This will force redownloading all of Steam's files, and should work even if your Steam is unable able to update from within Steam, like mine was.

I had to log in again, but then I was able to download/update my games with no issues. The games displayed a message that the Steam Cloud was out of date, but simply clicking the icon and pressing retry on each of them fixed it.
Iceira 22 Jul @ 12:08am 
No there are other things you did BSOD do not happend by DL even then content failed in DL

your problem is you update someting, and could not get dl to work and now BSOD is gone , and you reinstall steam now according to you was the fix, thats not possible, you forgot BSOD should still happend if you did nothing. ( steam do not make BSOD by itself, they do test such and so can most steam user tell you, this is why we know something else cause this, but look like its a steam that did this. ( steam is a app that use your hardware and system. )

You might not like the reply, but anyway GZ with it anyway. ( dont forget reinstall steam for many user is actual not a option anymore, we reuse our game library and reset steam thats not uninstall steam, thats a guide recovery procedur. ( detail matter here )

We other learn this in past OS then vista or win7 get tamper with addware or other persky things.
Last edited by Iceira; 22 Jul @ 12:18am
Ettanin 22 Jul @ 12:21am 
Originally posted by The Chromatic Wizard:
I could change the RAM, but that wouldn't fix the issue I currently have, which I'm trying to fix. Do you have any suggestions for how to get Steam to fully install those two games, when it currently just stops partway?
BSODs only occur if a hardware issue happened or if a kernel driver has crashed.

Since it happens during download, there are only two possible causes: Failing drive or failing RAM. If the issue reemerges after changing RAM, then it's your drive. If you have the same issue on a different drive, it's your RAM.

Since you reinstalled, and it's likely a SSD, you will still have no clue what is defective because the SSD will now use different cells for the data. As something is still defective in your system, it's only a matter of time until the issue reemerges. Good luck finding it.
Last edited by Ettanin; 22 Jul @ 12:22am
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