help i cant complete the purchare for a gift to my friend

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su dome 21 Jul @ 2:58am

like a said in the title its said an unexpected error has occurred. My purschare has not been complete i just wanted gift my friend a game to play with my but i cant btw can someone tell me a way to create ticket ?

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Showing 1-4 of 4 comments

Ettanin 21 Jul @ 3:06am

Are you trying to use wallet funds?

su dome 21 Jul @ 3:07am

yes

Ettanin 21 Jul @ 3:10am

The system suspects commercial usage of wallet funds which is forbidden by the Steam Subscriber Agreement.

Excessive usage of wallet credit with schemes to attempt to convert it back to real money, i.e. offering purchase services for a reduced price ("You give real $$$ I buy game X with wallet $$$ for you"), can be seen as money laundering attempts.

Contact support if you can't use a different payment method. They may lift the restriction, but if they refuse to lift the restriction, their say is final.

If they refuse to lift the restriction, you have to use an external payment method (i.e. credit card) to gift to a friend, but can still use your wallet balance for your own purposes.

You can file a ticket here: https://steamhost.cn/help_steampowered_com - failed purchase would be the proper category.