Hello I'm mahdi :: Help and Tips

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76561199823504264 22 Jul @ 12:20pm

Hello I'm mahdi

Hello Steam Support,

When I created my Steam account, I accidentally selected Germany as my country. But I actually live in [your real country, iran ] and I would like to correct this. I haven’t made any purchases yet.

Please help me change my store region to match my actual location. Thank you!

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Showing 1-13 of 13 comments

foolexia 22 Jul @ 12:34pm

You can't find support here, it's all users. You will have to go to Steam support under the help menu in the top left area, just above community.

76561199823504264 22 Jul @ 12:40pm

OK thanks

rawWwRrr 22 Jul @ 12:47pm

Steam's Store cannot be set to Iran due to the sanctions imposed on Iran by the US.

cSg|mc-Hotsauce 22 Jul @ 12:55pm

You can't purchase games when using a payment method from Iran in Iran.

76561199823504264 22 Jul @ 1:17pm

No I need to change iran and buy Ukraine gift card

_Sanata_ 22 Jul @ 1:20pm

cSg|mc-Hotsauce 22 Jul @ 1:20pm

Originally posted by DarkNess:
No I need to change iran and buy Ukraine gift card

Which is it?

Originally posted by DarkNess:
Hello Steam Support,

When I created my Steam account, I accidentally selected Germany as my country. But I actually live in [your real country, iran ] and I would like to correct this. I haven’t made any purchases yet.

Please help me change my store region to match my actual location. Thank you!

Germany, Iran or Ukraine?

Sus...

76561199823504264 22 Jul @ 1:30pm

Iran

rawWwRrr 22 Jul @ 3:24pm

Originally posted by DarkNess:
Iran

Valve cannot legally do business with you since you reside in Iran.

76561199823504264 22 Jul @ 10:25pm

Ok change to Ukraine

#10

Ettanin 22 Jul @ 10:36pm

You are in violation of section 11 Steam Subscriber Agreement:

You agree to comply with all applicable import/export laws and regulations. You agree not to export the Content and Services or Hardware or allow use of your Account by individuals of any terrorist supporting countries to which encryption exports are at the time of exportation restricted by the U.S. Bureau of Export Administration. You represent and warrant that you are not located in, under the control of, or a national or resident of any such prohibited country.

It is outright illegal for Valve to provide services to you.

Last edited by Ettanin; 22 Jul @ 10:38pm

#11

d3str0y3r 22 Jul @ 10:57pm

Originally posted by DarkNess:
Ok change to Ukraine

That is not how things work. If you live in Iran your store region has to be Iran. As others have said it is illegal for Valve to do business with anyone living in Iran. Trying to bypass that will get you banned from the platform.

The only way to change your region is to have a valid payment method with a registered address and physically be in that region.

Last edited by d3str0y3r; 22 Jul @ 11:06pm

#12