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gl with that last time i tried that the web page to get help was actual not working, so i guess UBISOFT actual never have any issue then we can't contact them.
Most be world greates game software company no tickets or user that can write them, i had to content them in other way, let's see if they still are have contact issue then OP try it, we can hope they get it fixed.
ps.
I dont recall i thi nk i found a press store email or sale department, this is not a joke.
How a game company can make such mistake i do not know.
Let's hope account support that he need actual working.