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讨论规则及指引
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Anyone can use the same profile name.
And you could always use the same email on different accounts.
My guess is that at some point you accidentally created another account instead of logging in with your main account. Can be easy to do, as many people confuse their ''account name'' (used to login) with their ''profile name'' and end up creating a new account.
To figure out the ''account name'' of each of your accounts, check your email history for purchases you have made. It will state the account name for those games brought in those emails.
Once you figure out the ''account name'' of your main account, if you still cannot log in to it follow this guide to recover it:
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=3456188107
From: https://steamhost.cn/help_steampowered_com/en/faqs/view/2816-BE67-5B69-0FEC
Recover your other account.
Check out the guide that was shared above.
I have taken a screengrab that shows the two accounts with the same name but I cannot paste here. Interestingly Steam says that I am loggiing in from a new device, which I am not when I log back in.
Do not search via profile name or email.
Type the account name of your other account in the search bar. Check your emails if you can't remember your account name.
What happens if you search for your account name?
https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithLoginInfo?accountsearch=1&issueid=408&reset=1
Both of your accounts have the same profile name (david.steare). They can not have the same account name.
Profile name =/= account name
Check that email purchase history for your account name.
My account name on both accounts is the same, I don't know any other way of searching for my account name. Also, I haven't purchased any games via my 'new' account.
You said you have an email purchase history for your main account where you purchased all of your games. Log into your email account and look for your account name.
Do you have any proof of ownership?
Please answer these two questions:
What happens if you search for that account name if you use the guide that was linked earlier?
Do you have proof of ownership?
Also, my 'old' account has an artwork version of myself. I have the original photo of myself. - is that proof enough? I also have an email purchase history dating back to March 2017.
That picture does not count as proof of ownership.
Check out at the bottom of my guide what counts as proof of ownership.
Without proof of ownership, you will not be able to recover your account anyway.
The guide does not tell you to sign back in, by the way.
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=3456188107
Support articles about account recovery:
Recovering a Stolen or Hijacked Steam Account
Providing Proof of Ownership
Link from the guide to start the recovery process:
https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithLoginInfo?accountsearch=1&issueid=408&reset=1
I have to go now. I will be back later.