Can I get a refund :: Help and Tips

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no nonsense guy 28 Jul @ 12:45pm

Can I get a refund

If the purchase was a month ago and one was a little bit over two hours and the other was 9 hours played?

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Showing 1-14 of 14 comments

cSg|mc-Hotsauce 28 Jul @ 12:48pm

Originally posted by no nonsense guy:
If the purchase was a month ago and one was a little bit over two hours and the other was 9 hours played?

Highly doubtful being over both requirements but you can always make a manual ticket.

miamew3 28 Jul @ 12:48pm

Need to be within 14 days of purchase with less then 2 hours played.

no nonsense guy 28 Jul @ 12:49pm

Originally posted by cSg|mc-Hotsauce:
Originally posted by no nonsense guy:
If the purchase was a month ago and one was a little bit over two hours and the other was 9 hours played?

Highly doubtful being over both requirements but you can always make a manual ticket.

:nkCool:

It allowed me to make a request I assume thats manual.

no nonsense guy 28 Jul @ 12:49pm

Originally posted by miamew3:
Need to be within 14 days of purchase with less then 2 hours played.

It allowed me to make the ticket

nullable 28 Jul @ 12:53pm

Well no one said you wouldn't be able to make a ticket. Being able to make a ticket doesn't negate the policy. I mean, nothing is impossible, but not everything is equally plausible.

cSg|mc-Hotsauce 28 Jul @ 12:54pm

Originally posted by no nonsense guy:
Originally posted by cSg|mc-Hotsauce:

Highly doubtful being over both requirements but you can always make a manual ticket.

It allowed me to make a request I assume thats manual.

Make a manual ticket.

Find the purchase itself... https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

And hope for the best.

no nonsense guy 28 Jul @ 12:55pm

Originally posted by nullable:
Well no one said you wouldn't be able to make a ticket. Being able to make a ticket doesn't negate the policy. I mean, nothing is impossible, but not everything is equally plausible.

Is it possible to be accepted?

cSg|mc-Hotsauce 28 Jul @ 12:56pm

Originally posted by no nonsense guy:
Originally posted by nullable:
Well no one said you wouldn't be able to make a ticket. Being able to make a ticket doesn't negate the policy. I mean, nothing is impossible, but not everything is equally plausible.

Is it possible to be accepted?

Through the automated system, probably not.

no nonsense guy 28 Jul @ 1:00pm

Originally posted by cSg|mc-Hotsauce:
Originally posted by no nonsense guy:

Is it possible to be accepted?

Through the automated system, probably not.

:nkCool:

What about through manual appeals?

J4MESOX4D 28 Jul @ 1:05pm

Originally posted by no nonsense guy:
Originally posted by cSg|mc-Hotsauce:

Through the automated system, probably not.

:nkCool:

What about through manual appeals?

A manual ticket is for requests outside of the window. If that gets rejected then it's final.

#10

no nonsense guy 28 Jul @ 1:07pm

Originally posted by J4MESOX4D:
Originally posted by no nonsense guy:

What about through manual appeals?
A manual ticket is for requests outside of the window. If that gets rejected then it's final.

What does a manual ticket look like

#11

miamew3 28 Jul @ 1:09pm

Originally posted by no nonsense guy:
What does a manual ticket look like

Originally posted by cSg|mc-Hotsauce:
Make a manual ticket.

Find the purchase itself... https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

And hope for the best.

:nkCool:

#12

no nonsense guy 28 Jul @ 1:19pm

Originally posted by miamew3:
Originally posted by no nonsense guy:
What does a manual ticket look like

Originally posted by cSg|mc-Hotsauce:
Make a manual ticket.

Find the purchase itself... https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithPurchase

Choose "I still have a question..."

Explain the entire issue carefully.

And hope for the best.

:nkCool:

Looks like I can only make one at a time