Gifted a game to a friend who already owns the game. Hard to request a refund.

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Loyal Royal 29 Jul @ 5:52pm

1 Day ago, I had recently gifted a friend of mine a game they already own and have multiple hours on (The Crew Motorfest). Somehow steam failed to notify me that they own the game already, and I came to find out that I had already gifted them the game last year!

So I've been trying to get a refund on the gift, but steam instantly shuts down the refund request saying

"We are unable to refund this purchase because it contains a gift that was sent and redeemed by another user. They'll need to use the Support site to allow for the refund."

After getting him to check the little box on the support site, I attempt my refund yet again. Still denied with the same message. I'm not too sure what to do next, I don't know where I can go to reach out to a support agent, or really what to do next, and I'm getting a little anxious as the return window is only 48 Hrs.

Any help is appreciated!!

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Showing 1-5 of 5 comments

rawWwRrr 29 Jul @ 6:03pm

Go to the purchase and select "I have a question about this purchase". You will be presented with a text box in which to explain the situation and submit it as a ticket to Support.

Jaunitta 🌸 29 Jul @ 6:26pm

That should not be possible cause when you select the frriend it shows already owns it.
Are you sure the giftt went through?

Nx Machina 29 Jul @ 9:26pm

Originally posted by Jaunitta 🌸:
That should not be possible cause when you select the frriend it shows already owns it.
Are you sure the giftt went through?

Exactly the gifting option is not accessible if they already have it or maybe it was a different version.

Last edited by Nx Machina; 29 Jul @ 10:28pm

Nx Machina 29 Jul @ 9:27pm

Originally posted by Loyal Royal:

"We are unable to refund this purchase because it contains a gift that was sent and redeemed by another user. They'll need to use the Support site to allow for the refund."

The giftee needs to initiate the refund as they accepted the gift.

Hanomaly 29 Jul @ 9:58pm

Originally posted by Loyal Royal:
1 Day ago, I had recently gifted a friend of mine a game they already own and have multiple hours on (The Crew Motorfest). Somehow steam failed to notify me that they own the game already, and I came to find out that I had already gifted them the game last year!

Originally posted by Loyal Royal:
After getting him to check the little box on the support site, I attempt my refund yet again. Still denied with the same message.

is it possible last year you gifted them the base game, and this time you gifted them the Deluxe, Gold, or Ultimate edition?

i think sometimes selecting an "upgraded" version of a game someone already has will still end up letting you gift it to them. i think that makes refunding difficult because Steam won't refund what they consider "Consumed" DLC... and the Deluxe, Gold, or Ultimate versions of the game might have bits of the DLC that Steam considers "consumed". Like in-game currency or perks that have already been applied/unlocked by your friend accepting the gift.

Last edited by Hanomaly; 29 Jul @ 9:59pm

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Date Posted: 29 Jul @ 5:52pm

Posts: 5

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