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222222_hinopika 31 Jul @ 12:21pm
[Urgent] Is this an official customer service representative?
I was informed that I might be wrongfully banned due to a certain issue, and I was told to contact someone named Sara C from CX Help Desk. However, is this person an official customer support representative? It doesn’t seem like this is a standard procedure.
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Showing 1-8 of 8 comments
Wolf Knight 31 Jul @ 12:23pm 
its a scam, report the account thru its profile. if it was a discord account being used, report the discord account to discord
#1
Hi Im Swat 31 Jul @ 12:23pm 
It's not and it's a dead obvious scam which is old. So old and known, Steam even has a warning page about it.

https://steamhost.cn/help_steampowered_com/en/faqs/view/70E6-991B-233B-A37B
Last edited by Hi Im Swat; 31 Jul @ 12:23pm
#2
cSg|mc-Hotsauce 31 Jul @ 12:23pm 
Originally posted by hinopikǎHBNK:
[Urgent] Is this an official customer service representative?

I was informed that I might be wrongfully banned due to a certain issue, and I was told to contact someone named Sara C from CX Help Desk. However, is this person an official customer support representative? It doesn’t seem like this is a standard procedure.

"Scam: I Have Been Reported and Will Be Banned" faq...

https://steamhost.cn/help_steampowered_com/en/faqs/view/3195-9FFB-BA06-F25B

"Steam Scam FAQ"

https://steamhost.cn/help_steampowered_com/en/faqs/view/70E6-991B-233B-A37B

:nkCool:
#3
J4MESOX4D 31 Jul @ 12:23pm 
It's a scam. Read here https://steamhost.cn/help_steampowered_com/en/faqs/view/3195-9FFB-BA06-F25B

Report any accounts involved and cease all contact.
#4
222222_hinopika 31 Jul @ 12:23pm 
I haven’t received any notification about this situation in my email, so I’m also considering the possibility that this might be a scam. I apologize if I’m bringing this to the wrong place.
#5
cSg|mc-Hotsauce 31 Jul @ 12:24pm 
Originally posted by hinopikǎHBNK:
I haven’t received any notification about this situation in my email, so I’m also considering the possibility that this might be a scam. I apologize if I’m bringing this to the wrong place.

You are good. I'm glad you came and asked first.

:nkCool:
#6
222222_hinopika 31 Jul @ 12:33pm 
Of course, I did not provide any personal information, but I did send the other party a few screenshots of my purchase history. Was that okay?
#7
J4MESOX4D 31 Jul @ 1:34pm 
Originally posted by hinopikǎHBNK:
Of course, I did not provide any personal information, but I did send the other party a few screenshots of my purchase history. Was that okay?
Your purchase history contains your account name so they have one credential. Make sure you have a strong password and two-factor enabled.
#8
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Date Posted: 31 Jul @ 12:21pm
Posts: 8
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