2 hours refund policy for Baldurs Gate (or any other game really....) is really unreasonable

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Kamunkin 19 hours ago

2 hours refund policy for Baldurs Gate (or any other game really....) is really unreasonable

First off, I didn't know about the time played policy, I thought it was 30 days free return just like any other store... I very rarely buy games and this is something new to me. Its ok, no excuse for that.

Secondly, a game like Baldurs Gate is quite difficult to set your heart on in 2 hours. Just character customization can take over an hour also with all the reading you need to do to pick skills and whatnot.

I tried this game with some friends. I had so many issues trying to play, our play time was around 5 hours, but realistically, we played maybe 1.5/2 hours.

I had sound issues, when I booted the game, I had no sound but in the meantime the game was active so the timer went on.

Once inside the game, keyboard and mouse controls were really something to getting used to. Which I couldn't. I tried to swap with my pro controller, but then I had even more issues. Whenever I would press B, a message appear in the screen and then I couldn't control anything. I had to restart the game and redo the invites each time. Discovered it had something to do with splitscreen???!! but we couldn't figure out why this was happening and to deactive, so I went back to keyboard and mouse and the playthrough was ♥♥♥♥.

When we started, it was sunny outside but when we started to play, it was dark, so a good 3 hours mustve passed.

I disliked every second of that evening, this is not my type of game because its too slow, I need a more engaging experience and I'm so mad they don't want to refund me solely based on "played more than 2 hours" and not based on my customer experience.

What a piece of ♥♥♥♥ policy this is.

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Showing 1-10 of 10 comments

The End 19 hours ago

Originally posted by Kamunkin:
2 hours refund policy for Baldurs Gate (or any other game really....) is really unreasonable ...
Secondly, a game like Baldurs Gate is quite difficult to set your heart on in 2 hours.

The refund policy is not made to demoing games, it's to see if the game can run on your setup.

2 hours within 14 days a more than plenty to do that.

Last edited by The End; 19 hours ago

FFL2and3rocks 19 hours ago

The refund policy is not a satisfaction guarantee.

Leonardo Da Pinchi 18 hours ago

Originally posted by The End:
Originally posted by Kamunkin:
2 hours refund policy for Baldurs Gate (or any other game really....) is really unreasonable ...
Secondly, a game like Baldurs Gate is quite difficult to set your heart on in 2 hours.
The refund policy is not made to demoing games, it's to see if the game can run on your setup.

2 hours within 14 days a more than plenty to do that.

^ This.

Nx Machina 18 hours ago

Refund policies - Take your pick. Note: (***) same refund policy.

(A) (***) Steam - Within two weeks of purchase and with less than two hours of playtime.

(B) (***) Epic - Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record.

(C) (***) Ubisoft (UPDATED) - You can request a refund for a digital PC game within 14 days of your purchase, as long as the game has not been played for more than two hours.

Previously it was: (You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched).

(D) EA Play - Whichever comes first.

1) Within 24 hours after you first launch the game.

2) Within 14 days from the day you bought it, if you have not launched the game.

3) Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.

(E) Blizzard - The game is newly purchased within the last 3 days. You haven't started the game; if the game has been played at all it won't qualify for a refund.

(F) GOG - starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it. #

# (Open to abuse and they monitor for abuse and reserve the right to refuse a refund as do all PC stores). https://ibb.co/ZzXPMwv

Even GOG the people's champion have set criteria for refunds.

How often can I refund my games? Is there some sort of limit?

We trust that you're making "informed purchasing decisions" and will use this updated "voluntary" Refund Policy "only" if something doesn't work as you expected.

We reserve the right to refuse refunds, or only offer Wallet Funds conversions, in individual cases.

Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead.

Also, please don't take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person.

rawWwRrr 18 hours ago

Originally posted by Kamunkin:
First off, I didn't know about the time played policy, I thought it was 30 days free return just like any other store... I very rarely buy games and this is something new to me. Its ok, no excuse for that.

Please review the refund policy of those other stores. You might be surprised by how few of them provide a blanket 30 days.

Last edited by rawWwRrr; 18 hours ago

Beardface31 18 hours ago

2 hour is PLENTY of time.

Originally posted by Kamunkin:
our play time was around 5 hours, but realistically, we played maybe 1.5/2 hours.

Makes no sense.

Last edited by Beardface31; 18 hours ago

MancSoulja 17 hours ago

The refund system isn't designed for you to demo games, Steam isn't a library.

It's there so users can be sure that the game is compatible with their hardware and runs acceptably. If you buy and game and then decide you don't like it, that's a you issue,

Last edited by MancSoulja; 17 hours ago

Marazipan 10 hours ago

Originally posted by MancSoulja:
The refund system isn't designed for you to demo games, Steam isn't a library.

It's there so users can be sure that the game is compatible with their hardware and runs acceptably. If you buy and game and then decide you don't like it, that's a you issue,

While they do explicitly exclude abusing the refund system they do not explicitly state it's not for demoing games (that's an implication people have assumed exists because of the no attempting to get free games statement). They do however state you can refund for any reason, and explicitly state the following as examples:

You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

Even the 'set' criteria of 2 hours/14 days is not actually set as it can be overridden when a manual refund is requested, even if it won't be done in every case.

Last edited by Marazipan; 10 hours ago

Toast 6 hours ago

You're absolutely right. Steam leads the PC gaming industry in all the worst ways, and their disgustingly anti-consumer refund policy is already a massive upgrade from what they used to do, which was no refunds, ever.

Consumers had to fight for their rights and spend a ♥♥♥♥♥♥♥♥ of money on the legal system just to barely achieve the current refund policy laws, which are in no way shape or form adequate for consumer rights.

It is utterly embarrassing watching the corporate bootlickers tripping over themselves to justify this crap, every. single. time. whenever someone has a criticism for this godawful system.

Nothing will ever get better while Steam's soft monopoly on PC gaming is left unchecked, and consumers will always pay the price for every injustice in the industry.

It's amazing that anyone can call refunding a game "abuse" even though you're just asking for your money back, but selling games that are broken on launch, selling games that are unplayable after a few years, and taking games off the store when they didn't violate their agreements, all of that is just fine, not abusive at all?

♥♥♥♥♥♥♥♥. Steam is run by criminals.