Hello Steam Community and Support Team,
I’m reaching out here because my refund request for Cyberpunk 2077 (Order ID: [133534449762054776]) was declined through the normal support ticket system, despite my special circumstances. I kindly hope to receive some assistance or guidance from moderators or higher-level support staff regarding my case.
I suffer from severe motion sickness, which makes it physically impossible for me to play first-person perspective games. I tried adjusting all possible in-game settings, but after only 44 minutes of playtime, I experienced intense dizziness and nausea, forcing me to stop playing.
Additionally, I faced performance issues (stuttering, frame drops) even though my PC meets the game’s minimum requirements. These technical problems further worsened my condition, making the game unplayable.
I fully understand Steam’s refund policy (14 days and under 2 hours), but my request is based on genuine health and technical limitations. I am not asking for a typical refund; rather, I am hoping for a one-time exception due to these unavoidable issues.
I’ve submitted my case multiple times through tickets but received template responses referencing policy limits. As a loyal Steam user, I kindly ask if a moderator or senior support staff could help escalate my case for further review.
If a refund to the original payment method isn’t possible, I am also willing to accept a refund to my Steam Wallet.
Thank you very much for your understanding and time.
Kind regards,
Max