STEAM ACCOUNT THEFT - ROBO DE CUENTA DE STEAM

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Mephiston 18 hours ago

A friend asked me to open this post on the forums.
The other day I woke up and my passwords had appeared in a list on the deep web. All my accounts had been stolen. I managed to recover everything except Steam. They´re asking me for the key I used to open the account in 2008! I don´t have that information and support closes my tickets and offers no help.
Desperate, I reported to the police and they told me to contact the legal departament. I have a bunch of Humble Bundle keys, three PayPal invoices and physical game keys, but nothing is enough. I need help please. Thank´s.

Un amigo me pidió que abriera esta publicación en los foros.
El otro día me desperté y mis contraseñas aparecieron en una lista en la deep web. Me habían robado todas las cuentas. Logré recuperarlas todas excepto la de Steam. ¡Me piden la clave que usé para abrir la cuenta en 2008! No tengo esa información y el soporte cierra mis tickets y no me ofrece ayuda.
Desesperado, denuncié a la policía y me dijeron que contactara con el departamento legal. Tengo un montón de claves de Humble Bundle, tres facturas de PayPal y claves físicas de juegos, pero nada es suficiente. Necesito ayuda, por favor. Gracias.

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Showing 1-15 of 16 comments

miamew3 15 hours ago

Just explain to them that you don't have the key anymore due to how many years ago it was. Then ask if there is anything else you can send them instead as proof of ownership.

Don't tell them what you can send, let them suggest an alternative.

bobst 14 hours ago

I managed to recover my account! I was very worried, so I asked my friend to open the post.

Hamless Hog 13 hours ago

I would have loved to hear that conversation with the police.

bobst 12 hours ago

Originally posted by Hamless Hog:
I would have loved to hear that conversation with the police.

They told me that there was no investigation going on, but that if the complaint helped me recover the account, they would process it without any problem.

Hamless Hog 12 hours ago

Originally posted by bobst:
Originally posted by Hamless Hog:
I would have loved to hear that conversation with the police.

They told me that there was no investigation going on, but that if the complaint helped me recover the account, they would process it without any problem.

How would the police be able to prove the accounts yours?

bobst 12 hours ago

Originally posted by Hamless Hog:
Originally posted by bobst:

They told me that there was no investigation going on, but that if the complaint helped me recover the account, they would process it without any problem.
How would the police be able to prove the accounts yours?

The police in Spain are obliged to assist you, it is a public service, very few people file false complaints, it is a serious crime

Hamless Hog 12 hours ago

Originally posted by bobst:
Originally posted by Hamless Hog:
How would the police be able to prove the accounts yours?

The police in Spain are obliged to assist you, it is a public service, very few people file false complaints, it is a serious crime

The Spain government isnt going to subpoena valve... I dont even think they can.

Last edited by Hamless Hog; 12 hours ago

bobst 10 hours ago

That's what they told me, that they weren't going to investigate it, but they processed the complaint to help me recover my account.

Hamless Hog 10 hours ago

Originally posted by bobst:
That's what they told me, that they weren't going to investigate it, but they processed the complaint to help me recover my account.

They were lying to you, or you misunderstood, How is it going to help recover the account, they dont even know its yours...

bobst 9 hours ago

At the police station, when you sign the report you also sign that if you are lying you face a serious crime.

#10

Hamless Hog 9 hours ago

Originally posted by bobst:
At the police station, when you sign the report you also sign that if you are lying you face a serious crime.

So?

#11

󠀡󠀡 9 hours ago

Perhaps begin by considering how your credentials leaked.
Someone ... most likely you ... left the door wide open ...

#12

bobst 1 hour ago

My Gmail password appeared in a list on the Deep Web. I woke up to find my email had been accessed and all my accounts stolen. It was a nightmare. I enabled 2FA on everything and formatted my computer in case I had any kind of malware.

#13

bobst 1 hour ago

Originally posted by Hamless Hog:
Originally posted by bobst:
At the police station, when you sign the report you also sign that if you are lying you face a serious crime.
So?

I think the translator is not doing his job well. When you go to a police station in Spain to report a crime, in the report you also sign that the fact you have reported is true. If it turns out not to be true, it is a serious crime and you could end up in a trial for false accusation.

#14

󠀡󠀡 1 hour ago

Originally posted by bobst:
My Gmail password appeared in a list on the Deep Web. I woke up to find my email had been accessed and all my accounts stolen. It was a nightmare. I enabled 2FA on everything and formatted my computer in case I had any kind of malware.

So it was you.

#15

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All Discussions > Steam Forums > Help and Tips > Topic Details

Date Posted: 5 Aug @ 4:31am

Posts: 16

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