Refund limits are 2 hours playtime maximum and 14 days after purchase maximum. You must be in BOTH windows to be eligible.

I understand, but am upset that I bought this, and as far as I'm concerned I got a faulty product. From what I can understand my computer should be able to run it, and yet it still crashes. There is no understanding for the time I have spent to try to make the game function, nor for the realization that I didn't even try to play it within the 14 day window.

Other than arbitrary rules, is there a way I can contact someone to understand the issue?

The game isnt broken. 7455 people playing it right now.
https://steamhost.cn/steamcommunity_com/app/275850

It was your decision to wait so long before trying it.
You can try a manuel ticket but dont get your hopes up after that much times its unlikely you will get a refund.

Ask in the gamehub for help.

I'll give it a try. Uh, how do I submit a manual ticket? And whats the gamehub?

Originally posted by Good Wagic:

I'll give it a try. Uh, how do I submit a manual ticket? And whats the gamehub?

manual ticket - select the purchase, then select "I have a question" and make your request there

Originally posted by Good Wagic:

I understand, but am upset that I bought this, and as far as I'm concerned I got a faulty product.

Not faulty. It's been out for 9 years, continually getting updates, with thousands playing it everyday.
https://steamdb.info/app/275850/charts/

Originally posted by Good Wagic:

From what I can understand my computer should be able to run it, and yet it still crashes.

With countless variations of hardware and software on PC, there's no real guarantee that a game will function on your specific setup. That's why Steam grants you 2 hours and 2 weeks to figure that out.

Played it through Game Pass and had no issues.

Originally posted by Good Wagic:

I understand, but am upset that I bought this, and as far as I'm concerned I got a faulty product.

You're free to your opinions, your opinions don't entitle you to special consideration.

Not to mention millions of people have played the game over the last nine years on tens of thousands of hardware configurations. What is the weight of your claims in the face of that? Might as well be zero.

Plus if you post your system specs we can probably find people with similar or identical systems that can run the game. Which further undermines your doomed opinions

Valve nor Hello Games are not responsible for issues on your system.

Originally posted by Good Wagic:

I
From what I can understand my computer should be able to run it, and yet it still crashes. There is no understanding for the time I have spent to try to make the game function, nor for the realization that I didn't even try to play it within the 14 day window.

Other than arbitrary rules, is there a way I can contact someone to understand the issue?

Your hardware may be sufficient, the state of your system may be a problem.

I can understand troubleshooting and tinkering may not be your cup of tea, but it is a feature of PCs and PC gaming.

I wouldn't hold your breath that making bogus, self-serving claims will get you the outcome you want.

Originally posted by nullable:

Originally posted by Good Wagic:

I understand, but am upset that I bought this, and as far as I'm concerned I got a faulty product.

You're free to your opinions, your opinions don't entitle you to special consideration.

Not to mention millions of people have played the game over the last nine years on tens of thousands of hardware configurations and you think you can claim with a straight face the game is faulty or broken? Are you further claiming it's impossible to get the game running on your system? If the game can run, is it broken? If fiddling with your system can get the game running then wouldn't the issue be with your system?

You do understand being able to put loaded words into a grammatically correct sentence doesn't make it fact.

Valve nor Hello Games are not responsible for issues on your system.

Originally posted by Good Wagic:

I
From what I can understand my computer should be able to run it, and yet it still crashes. There is no understanding for the time I have spent to try to make the game function, nor for the realization that I didn't even try to play it within the 14 day window.

Other than arbitrary rules, is there a way I can contact someone to understand the issue?

Your hardware may be sufficient, the state of your system may be a problem.

I can understand troubleshooting and tinkering may not be your cup of tea, but it is a feature of PCs and PC gaming. It's not for every one.

Why not list your system specs for good measure?

Sorry for the bad articulation on my part, when I say "Faulty product" what I am referring to, again this is to the best of my knowledge, is that the system requirements listed for the product I believe mine to be sufficient if not better. Faulty meaning that despite meeting requirements, the game is not functioning as it is supposed to.

The requirements listed on the store page are as follows:

Requires a 64-bit processor and operating system
OS: Windows 10/11 (64-bit versions)
Processor: Intel Core i3
Memory: 8 GB RAM
Graphics: Nvidia GTX 1060 3GB, AMD RX 470 4GB, Intel UHD graphics 630
Storage: 15 GB available space

My specs are:
64-bit operating system, x64-based processor
OS: Windows 10 Pro
Processor: AMD Ryzen 7 3800X 8-Core Processor 3.90 GHz
Memory: 16 GB RAM
Graphics: Nvidia GeForce RTX 2080 Super
Storage: 65 GB available space

I may be wrong, as I am not the most tech savvy person, but I did do some level of research to figure out if my Processor and Graphics card would be both compatible and strong enough to handle the game.

Originally posted by Good Wagic:

I may be wrong, as I am not the most tech savvy person, but I did do some level of research to figure out if my Processor and Graphics card would be both compatible and strong enough to handle the game.

But that doesn't rule out a bad software setup. An unruly anti-virus, outdated drivers, poor Bios configuration, whatever.

The game started and I could see the main menu. When I selected a game mode and it started loading, then it crashed. I would assume the anti-virus would have stopped it before opening the game.

I just updated drivers on the PC about 2 weeks ago.

Bios configuration, I have no idea, but I'll do some research and try to rule that out.

Anything else software side, im a bit at a loss. Unfortunately the game doesn't give me any sort of error code or crash report for me to go off of. Just closes the game as if I hit the "x" button.

Originally posted by Good Wagic:

Sorry for the bad articulation on my part, when I say "Faulty product" what I am referring to, again this is to the best of my knowledge, is that the system requirements listed for the product I believe mine to be sufficient if not better. Faulty meaning that despite meeting requirements, the game is not functioning as it is supposed to.

The requirements listed on the store page are as follows:

Requires a 64-bit processor and operating system
OS: Windows 10/11 (64-bit versions)
Processor: Intel Core i3
Memory: 8 GB RAM
Graphics: Nvidia GTX 1060 3GB, AMD RX 470 4GB, Intel UHD graphics 630
Storage: 15 GB available space

My specs are:
64-bit operating system, x64-based processor
OS: Windows 10 Pro
Processor: AMD Ryzen 7 3800X 8-Core Processor 3.90 GHz
Memory: 16 GB RAM
Graphics: Nvidia GeForce RTX 2080 Super
Storage: 65 GB available space

I may be wrong, as I am not the most tech savvy person, but I did do some level of research to figure out if my Processor and Graphics card would be both compatible and strong enough to handle the game.

For no man sky to not be working for you, I can only assume a number of things.

- You skipped installing drivers needed to running the game, which have to install, you can find this in your steam > steamapps > common > Steamworks Shared > _CommonRedist and each folder have type of drivers you need for varies of games from x86 & x64 version of the drivers.

- Bad driver install, such as Microsoft Visual c++ has corrupted files, or bad video driver install which have to do clean wipe of the video drivers.

- Issue with Windows such as corrupted files, which have to check if that the issue.
Do one at a time, open command prompt as admin so it has full permission, and if any error found, you have to restart PC, not shutdown so it can take affect.

- Using 3rd party software, or app that mess with steam client, or games files, and permissions. Or using something to doing compression, or specialized encryption causing game not being able to read it files which won't boot, or crashes.

- Using mods that could break game, or game saves trying to load things causing crash.

Originally posted by Good Wagic:

The game started and I could see the main menu. When I selected a game mode and it started loading, then it crashed. I would assume the anti-virus would have stopped it before opening the game.

I just updated drivers on the PC about 2 weeks ago.

Bios configuration, I have no idea, but I'll do some research and try to rule that out.

Anything else software side, im a bit at a loss. Unfortunately the game doesn't give me any sort of error code or crash report for me to go off of. Just closes the game as if I hit the "x" button.

I've seen PCs run foul because of a USB device. Maybe the GPU has a memory chip that isn't completely seated. Like I said, it could be "whatever". Without a lot of trial and error to find the root cause, you may never know. But my point is if the money for the game is important, don't wait. Get the request in before the time limits run out.

I appreciate the help. I tried to do my due diligence by double checking things on my end, tried a different computer, doing what I could to make this work, just to end up with no progress, and told I'm out of money because of a short refund time. It's frustrating. I'll try your suggestions in the morning. See if I can make it work.

Thank you guys.

Originally posted by Good Wagic:

I appreciate the help. I tried to do my due diligence by double checking things on my end, tried a different computer, doing what I could to make this work, just to end up with no progress, and told I'm out of money because of a short refund time. It's frustrating. I'll try your suggestions in the morning. See if I can make it work.

Thank you guys.

Go ask for help on the NMS discussion group. There are more than a few users that specialize in tracking down end-user issues on multiple levels, from malformed configs to hardware oddities (myself being one such user).

Your laptop looks like it might not be enough to play. The GTX 1060 3GB is choked, and an i3 from that era, without you posting the full model number, might be way too weak. Or, it might be defaulting to the integrated GPU.

When you installed on your PC, there's a good chance the config might have come across Steam Cloud and have hardware detection for the laptop, causing a failure. Otherwise that PC is definitely capable.

Os yeah, definitely go ask for advice on the NMS discussion group. Other travellers will be able to assist.