Alle diskussioner > Steam-fora > Help and Tips > Trådoplysninger
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Tato250 16. jan. 2024 kl. 12:08
Where can i send a email or talk with steam support?
My account seems to be hacked, almost all of my inventory was listed in marked and selled, i already search on the steam app where to contact but i dont find anything
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FΛDΣD 16. jan. 2024 kl. 12:11 
You can contact Steam Support below with this link.

https://steamhost.cn/help_steampowered_com

Here are some steps to also make sure that your steam account is secure.
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://steamhost.cn/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://steamhost.cn/twofactor/manage
5. Revoke the API key https://steamhost.cn/steamcommunity_com/dev/apikey (there should be nothing in the APIKEY)
Sidst redigeret af FΛDΣD; 16. jan. 2024 kl. 12:15
Tato250 16. jan. 2024 kl. 12:13 
thanks, will try
I mean, I have access to my account and password didnt reset, it just that my items got selled without my permission idk how,
Maria 16. jan. 2024 kl. 12:14 
Your account is compromised.

Take the following steps to secure your account:

1. Scan for malware. https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://steamhost.cn/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://steamhost.cn/twofactor/manage
6. Revoke the API key (there should be no key). https://steamhost.cn/steamcommunity_com/dev/apikey

Just in case you are asking for a compensation, unfortunately, Steam does not return inventory items or wallet funds: https://steamhost.cn/help_steampowered_com/en/faqs/view/3B6E-B322-2400-8D24

Learn more about scam:
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=784477482
Sidst redigeret af Maria; 16. jan. 2024 kl. 12:16
Crazy Tiger 16. jan. 2024 kl. 12:20 
Oprindeligt skrevet af Tato250:
thanks, will try
I mean, I have access to my account and password didnt reset, it just that my items got selled without my permission idk how,
You leaked your login credentials, either on a phishing site or via malware. The hijackers put the items on sale and likely used the funds gained that way to buy some kind of item to move the funds the funds to a burner account.

Items don't get returned. Ensure you do all the steps to secure the account.
Tato250 16. jan. 2024 kl. 12:22 
how did they got the money of the sales? I saw my history and seems like just ramdom steam users buy them, i even have ($ pending) on my steam account
Crazy Tiger 16. jan. 2024 kl. 12:23 
Oprindeligt skrevet af Tato250:
how did they got the money of the sales? I saw my history and seems like just ramdom steam users buy them, i even have ($ pending) on my steam account
Then you're lucky that Valve recently added that funds remain in "pending" longer. Cause otherwise they would have bought some cheap unique item they had listed for a high price to move the funds.

That's how it usually went.
Sidst redigeret af Crazy Tiger; 16. jan. 2024 kl. 12:23
Tato250 16. jan. 2024 kl. 12:28 
As im watching my history and inventory, seems like he sold my items to get money and then he bought dota items with my account that are worth cents for like $0.80 cents, mmm
LTBITEME 4. juli kl. 14:03 
I have a other account that got hacked into but they changed the email and password to my account, does anyone know of how to get into contact with steam to fix this issue cause I don’t have access to the account now
J4MESOX4D 4. juli kl. 14:07 
Oprindeligt skrevet af LTBITEME:
I have a other account that got hacked into but they changed the email and password to my account, does anyone know of how to get into contact with steam to fix this issue cause I don’t have access to the account now
Follow this guide to recovery your account - make sure you do the recovery process in a browser when signed out:-
https://steamhost.cn/steamcommunity_com/sharedfiles/filedetails/?id=1126288560
Freddy 5. juli kl. 0:58 
If you need help with Account Security or Recovery, please contact Steam Support.

For bans applied by Steam/Global Moderators, you should have received a link in the ban message that takes you to a support path allowing you to appeal the decision via Steam Support - https://steamhost.cn/help_steampowered_com/en/wizard/HelpWithSteamIssue/?issueid=416

I've locked the thread as appealing via those methods is your best route forward.
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Alle diskussioner > Steam-fora > Help and Tips > Trådoplysninger