Steam Guide Analysis & Failure Code 15
While I applaud Steam for attempting to keep the community safe from harmful content, the analysis system is flawed and often counterproductive for creators.

Failure Code 15
Failure Code 15 appears when a guide – whether published or unpublished – fails the automated content check system and needs to undergo a manual check. These manual checks can be as swift as minutes/hours or as lengthy as days/weeks; during this time, however, no additional edits or changes can be made to the guide (therefore preventing users from progressing through their work on it).

Problems
• Lengthy holds can delay the completion of a guide, with repeated lengthy holds potentially delaying publishing by weeks or months.
• Steam Support is of little to no assistance in expediting the content check process, even for guides that have been on hold for days/weeks.

Suggestion
If Steam is unwilling to improve its content check system to prevent flagging/holding of innocent & compliant content, than I respectfully would ask that they consider limiting the automated analysis to PUBLISHED content, as follows:

• Newly created guides upon publishing;
• Edits to already published guides.

UNPUBLISHED guides should not be ran through the automated system, especially after every save/change, as these false "hits" can greatly hinder the creative process for folks willing to devote time to creating game guides.

TL;DR: Complete automated content analysis only upon guides being published or when published content is edited.
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Showing 1-7 of 7 comments
I don't disagree with the unpublished content.

Support used to try and help push them through manually checking through Support tickets years ago but they stopped doing that. They probably don't even have the ability to do it anymore, as if Valve no longer allowed them to.

:nkCool:
smurfic 23 Mar @ 6:47pm 
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Yes. Trying to make a guide but having to pause for an hour each time you make any small change is painful.

They need to change it so that it only reviews the content when publishing and after publishing. Or at least make it so that sections are reviewed individually, that way we can work on the rest of the guide while one section is being checked.
ShuShay 4 May @ 5:36pm 
Valve, please take note of this. Users have been experiencing this problem for years.

Content moderation is good, but the automated system is too strict or has too many false positives. If it starts locking unpublished drafts after every saved change (as it often does), then guide authorship becomes impractical or even impossible.

Already, discouraging users from saving a draft is bad. Doing so is even worse here because each section has to be saved before working on another.

It would be better for the system to hide or flag the final, published guide instead of drafts. This would be more in-line with how the system moderates game reviews and forum posts. In the case of suspicious links, scrubbing or hiding them would also be a good, consistent alternative to locking the entire guide.
Last edited by ShuShay; 4 May @ 6:47pm
It'd be nice if game developers had access to the button that global moderators can press to override the content analysis.

It'd also be nice if automatically reported UGC worked like reported forum posts, where the user can still edit and delete their own content and it just stores a second copy of the reported content as part of the report.

I had a player write to me today, worried that I had banned their UltraKill-inspired skins for a game I work on, and basically all I could tell them is that they should either wait for the weekend to be over (when hopefully the flag would be cleared by a global moderator) or try re-uploading the mod with a title and description that had fewer words in it that would scare the content analysis robot.

There's also a community-made game mode that's distributed with the game called Infection Deathmatch, and even though it's a mod of deathmatch mode which means the second word is redundant, I had to insist that guides always use both words to refer to the game mode because otherwise the content analysis engine would decide they were talking about scary gross medical stuff rather than a video game.
So... I got directed here courtesy of Hotsauce after I shared a suggestion / complaint of my own[http//shared+a+suggestion+], and after seeing this thread I figured I'd also show my support here.

I'm also a vivid guide writer (not just for games) and you may have guessed it: today I also got hit with the 'dreaded' Error code 15.... the main problem is that it can become so darn demotivating because here you are... full of inspiration and then wham. End of the line for no apparent reason.

As I mentioned in my previous suggestion: I'd rather wait a whole week for a thorough inspection of my guide before publishing (or sharing) vs. getting locked out in the middle of my work.

I'm probably going to try and take another route (= new guide, and remove what I have now) but... it's just frustrating. Also... no threat or anything (!!) but if stuff like these keeps happening... then I can't help wonder if I'm even going to continue bothering.

But before that I'm going to see if I can finish my Word macro / template; been working on a code snippet which allows me to "translate" the formatting of a Word (365) document into Markup and/or BBCode.

This should allow me to just write my guide in Word, click the button and then I can simply copy/paste all the snippets back into Steam, but for now this is work in progress.

(edit: making a new guide & just copying my contents over (except for the 'open url') actually worked..)
Last edited by ShelLuser; 5 May @ 11:21am
Kasder 26 Jul @ 2:58am 
Bump. It takes too long.
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