Contact info for the companies selling their games here

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CrispyChestnuts 30 Jun @ 9:28am

More and more of the games I bought back before class action waivers were even a twinkle in the devil's eye are becoming unplayable since I can't agree to new terms if they contain a class action waiver. I am finding out most of these companies also have blocked access to their support site without agreeing to the terms as well. It would be a good feature if the players could either be provided information on the store page to contact them, or barring that, maybe a system in steam to send tickets to the developer within steam. The latter idea has the added benefit of being able to measure how responsive these companies are being to tickets (either internally so steam can decide if they want to do more business with them, or just show it to consumers directly)

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Originally posted by William Shakesman:

Originally posted by CrispyChestnuts:
Originally posted by Nx Machina:

You agreed to EULA's when you downloaded, installed and played the games in your library.

An example is Dishonored a game in your library which had a EULA way back in 2015.
Yes, the terms then did not include a class action waiver, so no problem there. I can't play it anymore, but I got some value out of it so not really the situation I'm discussing.
Now take Dishonored 2 for example. Never got to download it or play it as the terms had changed between sale and when I went to play it. I would love to reach out, but as far as I can tell using their website counts as using a "service" of theirs and would be just as binding. This is a decent example of the problem.
Also why would being able to reach out to them without agreeing to these terms be a major ask?

One of the great mysteries of this discourse I have yet to solve is what moral system holds both of these statements are true:
"EULAs are binding and extremely important. It is vital that customers understand their terms before ever purchasing software. Also EULAs can change at any time unilaterally."

And

"It is always wrong for the customer to ever ask for help, categorization, summarization, cataloging, or ANY aid of ANY kind when it comes to understanding a EULA and its changes. Companies enjoy the full rights and no responsibilities in the communication of EULA contents."

You know, except for the obvious one.

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Showing 1-15 of 82 comments

Ettanin 30 Jun @ 9:33am

Usually, the sidebar on the store page lists game and/or developer/publisher links. The websites behind them usually contain contact information, be it in the imprint, a special "contact us" page or their ticket system.

Last edited by Ettanin; 30 Jun @ 9:33am

CrispyChestnuts 30 Jun @ 9:35am

Originally posted by Ettanin:
Usually, the sidebar on the store page lists game and/or developer/publisher links. The websites behind them usually contain contact information, be it in the imprint, a special "contact us" page or their ticket system.

You should try getting a hold of some of these companies without becoming bound by the terms of use for their site (which often has the very same problematic language I am reaching out about). It's harder than it sounds.

nullable 30 Jun @ 9:42am

Originally posted by CrispyChestnuts:
Originally posted by Ettanin:
Usually, the sidebar on the store page lists game and/or developer/publisher links. The websites behind them usually contain contact information, be it in the imprint, a special "contact us" page or their ticket system.
You should try getting a hold of some of these companies without becoming bound by the terms of use for their site (which often has the very same problematic language I am reaching out about). It's harder than it sounds.

Well arguably they may only want to deal with paying customers. Not every user who wants to haggle, discuss, or argue about EULAs and such, or who wants to test support responsiveness.

I understand why you might want to do all these things, but I'm not sure anyone needs to accommodate you on that.

If the terms are so onerous, and so problematic, and so difficult for you to get around, maybe that's a hint that you're not the demographic they're concerned about.

After all, what do you really need to address with developers who you're having difficulties contacting because you're not a customer?

CrispyChestnuts 30 Jun @ 9:48am

Originally posted by nullable:
Originally posted by CrispyChestnuts:
You should try getting a hold of some of these companies without becoming bound by the terms of use for their site (which often has the very same problematic language I am reaching out about). It's harder than it sounds.

Well arguably they may only want to deal with paying customers. Not every user who wants to haggle, discuss, or argue about EULAs and such, or who wants to test support responsiveness.

I understand why you might want to do all these things, but I'm not sure anyone needs to accommodate you on that.

If the terms are so onerous, and so problematic, and so difficult for you to get around, maybe that's a hint that you're not the demographic they're concerned about.

After all, what do you really need to address with developers who you're having difficulties contacting because you're not a customer?

I think you are misunderstanding or misrepresenting me as not being a customer. The problem is that people were able to buy games before steam chose to include information on the store page about the Eula, so I have piles of games that now when I go to install it play them I learn I may not do so as I can't afford to agree to the new terms (terms that were not disclosed at time of sale, because I've been shopping here for over a decade). It'd be nice to talk to these companies about the situation I'm in and what they volunteer to do to make me whole. They're not obligated to, but if they are not forthcoming with any solutions I could then share that information with others to help folks make an informed choice.

Last edited by CrispyChestnuts; 30 Jun @ 9:49am

76561197960377633 30 Jun @ 9:50am

if you cant afford games dont buy them, work on your life 1st then come back to things like gaming.

good luck i hope you sort your life out.

CrispyChestnuts 30 Jun @ 9:51am

Originally posted by eram:
if you cant afford games dont buy them, work on your life 1st then come back to things like gaming.

good luck i hope you sort your life out.

Who can't afford games? I can't afford to give up my rights to join a class of plaintiffs.

William Shakesman 30 Jun @ 9:52am

Originally posted by nullable:
Originally posted by CrispyChestnuts:
You should try getting a hold of some of these companies without becoming bound by the terms of use for their site (which often has the very same problematic language I am reaching out about). It's harder than it sounds.

Well arguably they may only want to deal with paying customers. Not every user who wants to haggle, discuss, or argue about EULAs and such, or who wants to test support responsiveness.

I understand why you might want to do all these things, but I'm not sure anyone needs to accommodate you on that.

If the terms are so onerous, and so problematic, and so difficult for you to get around, maybe that's a hint that you're not the demographic they're concerned about.

After all, what do you really need to address with developers who you're having difficulties contacting because you're not a customer?

There really are very few ways to interpret "You are forbidden to interact with this company in any way unless you agree to waive your rights to sue us ever in any context no matter what we do" but bless your heart you are doing your level best to come up with some fanfic where the other guy is being unreasonable.

76561197960377633 30 Jun @ 9:54am

Originally posted by CrispyChestnuts:
Originally posted by eram:
if you cant afford games dont buy them, work on your life 1st then come back to things like gaming.

good luck i hope you sort your life out.
Who can't afford games? I can't afford to give up my rights to join a class of plaintiffs.

why are you going around trying to find games to sue?

William Shakesman 30 Jun @ 9:57am

Originally posted by eram:
Originally posted by CrispyChestnuts:
Who can't afford games? I can't afford to give up my rights to join a class of plaintiffs.
why are you going around trying to find games to sue?

Remarkable.

Boblin the Goblin 30 Jun @ 9:57am

Originally posted by CrispyChestnuts:
Originally posted by nullable:

Well arguably they may only want to deal with paying customers. Not every user who wants to haggle, discuss, or argue about EULAs and such, or who wants to test support responsiveness.

I understand why you might want to do all these things, but I'm not sure anyone needs to accommodate you on that.

If the terms are so onerous, and so problematic, and so difficult for you to get around, maybe that's a hint that you're not the demographic they're concerned about.

After all, what do you really need to address with developers who you're having difficulties contacting because you're not a customer?
I think you are misunderstanding or misrepresenting me as not being a customer. The problem is that people were able to buy games before steam chose to include information on the store page about the Eula, so I have piles of games that now when I go to install it play them I learn I may not do so as I can't afford to agree to the new terms (terms that were not disclosed at time of sale, because I've been shopping here for over a decade). It'd be nice to talk to these companies about the situation I'm in and what they volunteer to do to make me whole. They're not obligated to, but if they are not forthcoming with any solutions I could then share that information with others to help folks make an informed choice.

You were informed of the EULA before purchase. Steam requires you to say you read and agree to Steam's EULA. If the developer has another EULA, the either have you agree with a popup when you start the game or within the game itself.

#10

CrispyChestnuts 30 Jun @ 9:58am

Originally posted by eram:
Originally posted by CrispyChestnuts:
Who can't afford games? I can't afford to give up my rights to join a class of plaintiffs.
why are you going around trying to find games to sue?

Why is your assumption that I am going around searching for companies to sue? If you refuse to give up your right to privacy, would it be reasonable to assume that your problem is that you have something to hide, or would it instead be more reasonable to assume that you don't want some company to own that and resell it later?

Last edited by CrispyChestnuts; 30 Jun @ 10:05am

#11

CrispyChestnuts 30 Jun @ 10:01am

Originally posted by Boblin the Goblin:
Originally posted by CrispyChestnuts:
I think you are misunderstanding or misrepresenting me as not being a customer. The problem is that people were able to buy games before steam chose to include information on the store page about the Eula, so I have piles of games that now when I go to install it play them I learn I may not do so as I can't afford to agree to the new terms (terms that were not disclosed at time of sale, because I've been shopping here for over a decade). It'd be nice to talk to these companies about the situation I'm in and what they volunteer to do to make me whole. They're not obligated to, but if they are not forthcoming with any solutions I could then share that information with others to help folks make an informed choice.
You were informed of the EULA before purchase. Steam requires you to say you read and agree to Steam's EULA. If the developer has another EULA, the either have you agree with a popup when you start the game or within the game itself.

What you said in no way contradicts what I said. I bought games here before steam displayed info on the 3rd party Eula on the store page. Later, I go to play the game and bam, that is when I learn that I'm not allowed to use it. That's problematic. Now that they have info on the eulas, it should be easy enough for them to add a feature to filter by things therein.

Last edited by CrispyChestnuts; 30 Jun @ 10:02am

#12

Boblin the Goblin 30 Jun @ 10:08am

Originally posted by CrispyChestnuts:
Originally posted by Boblin the Goblin:
You were informed of the EULA before purchase. Steam requires you to say you read and agree to Steam's EULA. If the developer has another EULA, the either have you agree with a popup when you start the game or within the game itself.
What you said in no way contradicts what I said. I bought games here before steam displayed info on the 3rd party Eula on the store page. Later, I go to play the game and bam, that is when I learn that I'm not allowed to use it. That's problematic. Now that they have info on the eulas, it should be easy enough for them to add a feature to filter by things therein.

The only information they've added is saying there is a 3rd party EULA.

The only one saying you aren't allowed to use the game is yourself. It's a self-imposed issue.

#13

fluxtorrent 30 Jun @ 10:08am

Originally posted by CrispyChestnuts:
Originally posted by Boblin the Goblin:
You were informed of the EULA before purchase. Steam requires you to say you read and agree to Steam's EULA. If the developer has another EULA, the either have you agree with a popup when you start the game or within the game itself.
What you said in no way contradicts what I said. I bought games here before steam displayed info on the 3rd party Eula on the store page. Later, I go to play the game and bam, that is when I learn that I'm not allowed to use it. That's problematic. Now that they have info on the eulas, it should be easy enough for them to add a feature to filter by things therein.

You ARE allowed to use it. You are choosing not to.

#14

CrispyChestnuts 30 Jun @ 10:11am

Originally posted by fluxtorrent:
Originally posted by CrispyChestnuts:
What you said in no way contradicts what I said. I bought games here before steam displayed info on the 3rd party Eula on the store page. Later, I go to play the game and bam, that is when I learn that I'm not allowed to use it. That's problematic. Now that they have info on the eulas, it should be easy enough for them to add a feature to filter by things therein.
You ARE allowed to use it. You are choosing not to.

I'm literally not. I would have to read, understand, and agree to the Eula and since I am choosing not to do that, I can not use the game. It's right there in the Eula, plain as day.

#15

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All Discussions > Steam Forums > Suggestions / Ideas > Topic Details

Date Posted: 30 Jun @ 9:28am

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