Not going to happen. If you're unable to run the game in first hour, you should refund while you still can.

The refund system is NOT for demoing games.

Do your research before you buy.

Nope. The policy is fine as it is and it is NOT made for you to demo games. There are plenty of ways for you to research a game without buying it.

The minumum system requriments are displayed on the store page, so you cannot use the excuse that you didn't know your PC wouldn't play it. There are also third party tools (such as https://www.systemrequirementslab.com/cyri) which allow you to further check to see if your PC will handle the game.

Issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours.
https://steamhost.cn/steam_refunds/

Originally posted by HikariLight:

The refund system is NOT for demoing games.

Do your research before you buy.

How do i test a game, for compatibility or experience, before i buy?

Unless you’re suggesting pir4cy, i can’t fathom how to “do research before i buy”.

Originally posted by Kamuizin:

I have a couple of games on my library that i never played.

One that comes to mind immediately is a Chinese one that i never manage to reach even the first screen. Point is, i tried so hard to make it work, looking for internet advices, that the game was registered as launched on steam and thus, unfit for refund (name of the game is Gujian 3 btw)

I was literally robbed of my money on this.

While that’s frustrating, i’m not here to insist on past waters, my point is, if a game doesn’t have an available demo for test, refund time should be, at very least, 24h of open application register on steam.

or better yet, do research before buying. You are not the first person to suggest increased time. Personally i think they should decrease the time, from 14 days down to 7 days and 2 hours down to 1 hour.

Originally posted by Kamuizin:

Originally posted by HikariLight:

The refund system is NOT for demoing games.

Do your research before you buy.

You should read before reply to other people friend, your first phrase makes no sense.

Your second phrase, while i can understand, is deprived of logic. How do i test a game, for compatibility or experience, before i buy?

Unless you’re suggesting pir4cy, i can’t fathom how to “do research before i buy”.

I absolutely hate piracy.

Research, such as find videos and read player reviews.

The refund system is designed for you to check if the game runs on your system, not as a way to demo the game.

Creating a separate demo requires a lot of extra work on the devs behalf
Work that requires time and money.
With the popularity of services like YouTube and review sites, the need for demos has dwindled.

The refund system will not be changed because you didn't do basic research about the game before you bought it.

You need to make informed and responsible purchases.

I’m baffled how people agree with reduction of customer rights.

Truth to be told, if GoG had a better interface for games and forum, Steam wouldn’t even exist. It’s kinda of unbelievable that you have 30 days on GoG for refund, but 2h on Steam.

Anyway, my suggestion is there and i stand for it.

“Do your research” is a very, with all due respect, foolish way to do business.

Steam should want people to take risks, to purchase a game to see if they will like it or not, unlike to customers that withhold their wallet until they’re 100% sure they want a specific game.

@HikariLight, yes i got what you meant by research later, i even edited my first line on that post, on this point a misunderstanding of mine.

I still don’t agree with the second part, and even on the point we agree, i got stuck with a non refundable game that i can’t run because i took my time to find a way to make it work, instead of immediately refund.

Originally posted by Kamuizin:

Truth to be told, if GoG had a better interface for games and forum, Steam wouldn’t even exist. It’s kinda of unbelievable that you have 30 days on GoG for refund, but 2h on Steam.

Aside from the fact that Steam offers far more titles than GoG does...

Most refund policies that stores use are courtesy policies, as in they exceed the law. Often it's a middleground between "we don't lose too much from this" and "customers become too annoying in their entitled ways".

People confuse these courtesy policies for "consumer rights".

Just like with any other product, you do your research beforehand. Games are not special in that regard, you know.

Originally posted by Kamuizin:

I’m baffled how people agree with reduction of customer rights.

Truth to be told, if GoG had a better interface for games and forum, Steam wouldn’t even exist. It’s kinda of unbelievable that you have 30 days on GoG for refund, but 2h on Steam.

Anyway, my suggestion is there and i stand for it.

“Do your research” is a very, with all due respect, foolish way to do business.

Steam should want people to take risks, to purchase a game to see if they will like it or not, unlike to customers that withhold their wallet until they’re 100% sure they want a specific game.

you do know the refund time on steam is 14 days and 2 hours. not just 2 hours. and it is across multiple gaming platform roughly the same time frame, excluding GOG 30 days. So in other words do research before you buy. If you prefer GOG over steam, then you don't have any problem in using GOG for your future purchases

Originally posted by Kamuizin:

Truth to be told, if GoG had a better interface for games and forum, Steam wouldn’t even exist. It’s kinda of unbelievable that you have 30 days on GoG for refund, but 2h on Steam.

Difference being that the 2 weeks/2 hours on Steam is no questions asked and the 30 days on GOG is not.

Originally posted by Crazy Tiger:

Most refund policies that stores use are courtesy policies, as in they exceed the law. Often it's a middleground between "we don't lose too much from this" and "customers become too annoying in their entitled ways".

People confuse these courtesy policies for "consumer rights".

Just like with any other product, you do your research beforehand. Games are not special in that regard, you know.

Can’t speak for your country, but on mine, the sale of a non working product is entitled to contract termination by law, for the time entitled on my country statute of limitation (5 years).

But let’s not change this suggestion in law debates.

Originally posted by Kamuizin:

Originally posted by Crazy Tiger:

Most refund policies that stores use are courtesy policies, as in they exceed the law. Often it's a middleground between "we don't lose too much from this" and "customers become too annoying in their entitled ways".

People confuse these courtesy policies for "consumer rights".

Just like with any other product, you do your research beforehand. Games are not special in that regard, you know.

Can’t speak for your country, but on mine, the sale of a non working product is entitled to contract termination by law, for the time entitled on my country statute of limitation (5 years).

But let’s not change this suggestion in law debates.

And the mistake users very often make is thinking that a game not working on their computer equals a "non-working product".

But, if you read closely, I said that most stores have courtesy policies. They'll always be required to give out refunds for defective products, but in software that very rarely is the case.

You confuse courtesy policies for consumer rights. The actual consumer rights people have in all countries are actually less than what the refund policies cover. Which is something people forget very often. Which makes sense, since it's inconvenient.

Originally posted by Kamuizin:

I have a couple of games on my library that i never played.

One that comes to mind immediately is a Chinese one that i never manage to reach even the first screen. Point is, i tried so hard to make it work, looking for internet advices, that the game was registered as launched on steam and thus, unfit for refund (name of the game is Gujian 3 btw)

Demo wouldn;'t have helped you there m8. If the game isn;'t even letting you get to the first screen, return that sucka. You should never spend more than 30 mins trying to get a game you just bought to run.

Originally posted by Kamuizin:

I was literally robbed of my money on this.

Nah. You threw your money away.