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R Jay 25 Aug @ 12:46am
I suggest that reviews of products that are no longer owned should not be counted towards the total review score.我建议不再拥有产品的评测不计入总测评分数
I asked Steam customer service and the answer was as follows:
"若是用户已退款该游戏，同时符合先前说明可以评测的条件之下，例如，已游玩超过5分钟、游戏没有被禁止贩售，用户虽无法在游戏库中看到游戏，但仍然可以到游戏的商店页面，留下对游戏的评测。此时留下的评测会被标注已退款。用户也能继续修改评测内容。

关于""用户在评测之后退款，评测不会被标注已退款""的问题，我们当前没有更多的信息可以提供，但我已把这些信息与建议转发给相关的开发人员。同时，很抱歉，我们现阶段无法解决此状况。"
“If a user has refunded a game and meets the previously stated review requirements, such as having played for more than five minutes and not being banned, the user will not be able to see the game in their library, but they can still visit the game's store page and leave a review. The review will be marked as refunded, and the user can continue to edit the review.

Regarding the issue of "reviews not being marked as refunded after a user has reviewed and refunded," we currently do not have any further information to provide, but I have forwarded this information and suggestions to the relevant developers. We regret that we are unable to resolve this issue at this time.”（translate by google）

从答复来看，产品退款后仍然可以发表评测，会被打上已退款的标记。但是，如果你在退款前完成了评测，那么不会有任何标记。这让做是否会对浏览评测的人造成误导，产品已被退款却没有退款标记。
According to the reply, you can still leave a review after a refund, and it will be marked as refunded. However, if you complete the review before the refund, there will be no mark. This may mislead readers, as the product has been refunded but there is no refund mark.（translate by google）

或许可以把这些不再拥有产品的评测不计入总的评测当中，就像CDKEY激活的产品不计入评测一样，减少对他人的误导
Perhaps the reviews of these no longer owned products can be excluded from the total reviews, just like the products activated by CDKEY are not included in the reviews, to reduce misleading others.（translate by google）
Last edited by R Jay; 25 Aug @ 4:10am
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Showing 1-15 of 57 comments
R Jay 25 Aug @ 12:55am 
或许可以把这些不再拥有产品的评测不计入总的评测当中，就像CDKEY激活的产品不计入评测一样，减少对他人的误导
Perhaps the reviews of these no longer owned products can be excluded from the total reviews, just like the products activated by CDKEY are not included in the reviews, to reduce misleading others.
#1
Jaunitta 🌸 25 Aug @ 12:55am 
The developer of the game benefit from reviews of their game why deny them that they spend a huge amount money time and work to develope their game.
If you dont want to write anything or say something nice don't.
Once you have played a game owned it the review still applies.
Your line of thinking puzzles me why this is an issue for you.
#2
KrakenGreywolf 25 Aug @ 12:56am 
Why is it wrong? If people are trolling in reviews after refunding, I could get your point. But if someone played and found certain little things about a game (that might be easily fixable) so off-putting that they decided to refund, I’d think that’d be valuable information for the devs.

One of my two successful refunds was for a game that was perfectly fine on most fronts, but the music was obnoxious (IMO) and on a very short loop in what I assumed was one of the main areas of the game. There weren’t individual volume sliders. I chose to refund rather than play a significant part of the game entirely muted.

I didn’t leave a review before refunding, but IMO that could be valuable feedback.
#3
Aluvard 25 Aug @ 1:00am 
No. If someone refunded the game and then reviewed it, he can provide valuable feedback for developer and valuable opinion for other would-be buyers.
Last edited by Aluvard; 25 Aug @ 1:03am
#4
R Jay 25 Aug @ 1:01am 
Originally posted by KrakenGreywolf:
Why is it wrong? If people are trolling in reviews after refunding, I could get your point. But if someone played and found certain little things about a game (that might be easily fixable) so off-putting that they decided to refund, I’d think that’d be valuable information for the devs.

One of my two successful refunds was for a game that was perfectly fine on most fronts, but the music was obnoxious (IMO) and on a very short loop in what I assumed was one of the main areas of the game. There weren’t individual volume sliders. I chose to refund rather than play a significant part of the game entirely muted.

I didn’t leave a review before refunding, but IMO that could be valuable feedback.
"Why is it wrong? If people are trolling in reviews after refunding, I could get your point. "
这就是我想说的，目前并没有办法解决。
That's what I'm trying to say, there's no solution to this at the moment.
#5
R Jay 25 Aug @ 1:08am 
Originally posted by R Jay:
或许可以把这些不再拥有产品的评测不计入总的评测当中，就像CDKEY激活的产品不计入评测一样，减少对他人的误导
Perhaps the reviews of these no longer owned products can be excluded from the total reviews, just like the products activated by CDKEY are not included in the reviews, to reduce misleading others.
我看到了许多与游戏无关的评测，他们利用退款后评测的机制去操纵评测分数。所以我认为计入总评测的方式不妥，应该把退款后的评测排除在总分数之外。
I've seen a lot of reviews that aren't related to the game, and they've used the refunded review mechanism to manipulate the review score. So I think the way reviews are factored into the overall score is wrong, and the refunded reviews should be excluded from the overall score.
#6
R Jay 25 Aug @ 1:19am 
建议可以推出一个筛选拥有游戏和不再拥有游戏的评测选项，可以排除那些利用退款去评测的无意义评价。
It is suggested that an option be introduced to filter reviews of games that are owned and those that are no longer owned, so as to exclude meaningless reviews that are made by using refunds.
#7
R Jay 25 Aug @ 1:34am 
Originally posted by Aluvard:
No. If someone refunded the game and then reviewed it, he can provide valuable feedback for developer and valuable opinion for other would-be buyers.
但目前对于无意义评论尚无有效的治理措施。
However, there is currently no effective governance measure for meaningless comments.
#8
Ettanin 25 Aug @ 1:40am 
It's not fair to punish legit reviewers who follow the rules because of a few trolls
#9
R Jay 25 Aug @ 1:52am 
Originally posted by Ettanin:
It's not fair to punish legit reviewers who follow the rules because of a few trolls
所以我认为一个解决办法就是把那些不再拥有的产品的评论排除在总分之外，就像CDKEY可能会干扰评论，所以把它排除在总分之外。
So I think a solution is to exclude reviews of products that are no longer owned from the total score, just like CDKEY may interfere with the review, so it is excluded from the total score.
#10
datCookie 25 Aug @ 2:14am 
Why is it wrong for people who have bought a game, didn't like it, got a refund and then left a review about it?

Yes, people can abuse it, but it doesn't change the overall very much.
#11
R Jay 25 Aug @ 2:25am 
Originally posted by datCookie:
Why is it wrong for people who have bought a game, didn't like it, got a refund and then left a review about it?

Yes, people can abuse it, but it doesn't change the overall very much.
我的意思是退款后的评价计入总分是不好的，就像CDKEY一样会干扰评价。
What I mean is that it is not good to include the review after the refund in the total score, just like CDKEY may interfere with the review.
#12
datCookie 25 Aug @ 2:28am 
Originally posted by R Jay:
Originally posted by datCookie:
Why is it wrong for people who have bought a game, didn't like it, got a refund and then left a review about it?

Yes, people can abuse it, but it doesn't change the overall very much.
我的意思是退款后的评价计入总分是不好的，就像CDKEY一样会干扰评价。
What I mean is that it is not good to include the review after the refund in the total score, just like CDKEY may interfere with the review.

Why is that not good? The review is a review of the product as it was at the time the user purchased it. They didn't like it and thus don't recommend it. Just because they don't own it anymore, doesn't mean their review is invalid.
#13
R Jay 25 Aug @ 2:32am 
Originally posted by datCookie:
Originally posted by R Jay:
我的意思是退款后的评价计入总分是不好的，就像CDKEY一样会干扰评价。
What I mean is that it is not good to include the review after the refund in the total score, just like CDKEY may interfere with the review.

Why is that not good? The review is a review of the product as it was at the time the user purchased it. They didn't like it and thus don't recommend it. Just because they don't own it anymore, doesn't mean their review is invalid.
我没有说他们的评论无效，只是有人利用退款后可以评价去干扰评测分数，就像cdkey可能会干扰分数，所以通过cdk获取的产品评测不计入总分，但并不意味着cdkey的评测无效。
I didn't say their reviews are invalid, but some people use the refund to comment and interfere with the review scores, just like cdkey may interfere with the score, so the product reviews obtained through cdk are not included in the total score, but it does not mean that cdkey's reviews are invalid.
#14
datCookie 25 Aug @ 2:34am 
Originally posted by R Jay:
Originally posted by datCookie:

Why is that not good? The review is a review of the product as it was at the time the user purchased it. They didn't like it and thus don't recommend it. Just because they don't own it anymore, doesn't mean their review is invalid.
我没有说他们的评论无效，只是有人利用退款后可以评价去干扰评测分数，就像cdkey可能会干扰分数，所以通过cdk获取的产品评测不计入总分，但并不意味着cdkey的评测无效。
I didn't say their reviews are invalid, but some people use the refund to comment and interfere with the review scores, just like cdkey may interfere with the score, so the product reviews obtained through cdk are not included in the total score, but it does not mean that cdkey's reviews are invalid.

You suggesting that reviews like that should not count towards the total review score means that you think those reviews are invalid, since their existence has no weight against the score itself.

Again, people abuse the review system, but you can't stop that from happening, ever.

Let all reviews stand towards the score, because you shouldn't be censoring people's opinions on a product.
#15
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All Discussions > Steam Forums > Suggestions / Ideas > Topic Details
Date Posted: 25 Aug @ 12:46am
Posts: 57
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